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Business Profile

Gunsmiths

Keith Warner, Gunsmith, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

This profile includes complaints for Keith Warner, Gunsmith, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Keith Warner, Gunsmith, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021 I asked Keith to build a stock my rifle. We agreed on price etc. I payed half of the cost of build which was over $2,000. Its 2025 and still no legitimate response from the business on when I can pick up the finished gun or just get my gun back and refunded.

      Business Response

      Date: 05/14/2025

      Keith

      I've spoken to customer . I will complete work by end of June per our agreement. 
      kW

      Customer Answer

      Date: 05/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ****** *******
      , TX 78258

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Keith Warner in March 2023 to have my Ruger EC9 refinished. They told me it would be 325 dollars and they'll get back with me. I did not pay this day and assumed I would pay when I received my gun back. I received a card with a ticket number or work order number, *****. I still have this card. I have called and called their office and rarely get ahold of anybody and if I do they just say they will reach back out to me with an update. They have not even once reached back out to me. I have had to take off work multiple times to go to their office in person to get an update and every time they had nothing further to provide other than they would be back in touch with me regarding my firearm. The last time they said they would get back with me later that day with an update so I provided my information to them again and once again they have never reached out to me. At this point I just would like my firearm to be given back to me. It's been nearly a year and I fear they have lost my gun completely.

      Business Response

      Date: 02/06/2024

      Keith Warner

      the work has been completed and will be ready to pick up late this afternoon. I apologize for my lack of communication. I have been undergoing chemo therapy for the last year and have been unable to do much else . Im contacting the customer this morning to notify them of the completion and schedule a pick up. 
      thanks 

      Keith Warner

      Customer Answer

      Date: 02/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *********************************
      , ** 38117

    • Initial Complaint

      Date:09/11/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a rifle to Keith back in March of 2021 to have some barrel work done. Keith agreed but did not have a price for parts and labor that day. Fast forward to September ***************************************************** when it will be complete. Keith has stopped answering my phone calls and texts. Keith sold me a suppersor aswell. I paid $986 + a $200 tax stamp back in March 2021. Still I'm am without the purchase and get phone calls forwarded and texts ignored. I have attached photos of texts between Keith and I showing Keith giving me the run around.

      Business Response

      Date: 09/11/2023

      I have been undergoing chemotherapy and radiation treatments for cancer . I have been out of commission for some time. I will provide Mr ******* a refund and return his rifle on or before October 3 when I return to work . 
      regards 

      Keith Warner

      Customer Answer

      Date: 09/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *************************
      7128 ***********
      *******, ** 38133

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 21, 2022, I went to Keith Warner shop and dropped off my ******** Bar ***** to have the trigger/ safety worked on, and was told it would take about 6 weeks to complete. No price or anything like that was discussed, and to be honest was not my concern. Fast forward to 3-14-23, I have called the shop many times, gone to the shop in person, and have been told the job was over looked and they would get to it immediately. Every time I went to the shop my information was taken down and was told I would get a call in a few days about the gun, but sadly the call never came. Last Friday, March 10, 2023, I was finally able to get the staff on the phone and told them I would like to pick up the gun on Tuesday the next business day they were open, they took all of my information down and said the gun would be available for pick up. To my surprise on Tuesday the shop was closed and I was unable to get anyone on the phone in order to retrieve my property. I began to research the shop and have found this is an ongoing problem with this business, and have read many stories similar to mine. This is an unfortunate situation, and just want my property back from this business I hope the staff can come together and provide some type of customer service in the future.

      Business Response

      Date: 04/05/2023

      Keith Warner
           The job has been completed and the ********************* ( plaintiff) has decided to withdraw the complaint and is doing so on 4/5/23

      Customer Answer

      Date: 04/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *******************
      4485 ***********
      *********, ** 38672

    Keith Warner, Gunsmith, Inc. is NOT a BBB Accredited Business.

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