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Business Profile

Hair Salon

Magic Styles Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/20, I scheduled an appointment to have my sons hair done. The appointment was originally scheduled using Angies square account for 9/24 at 3pm. However, I was unable to make that appointment due to a previously scheduled appointment, so I used the website to reschedule for another date and time that was available, 9/25 @ 3pm. I received a text the day of from square stating that my appointment had been rescheduled for 9/26 without any communication from *****. I reached out to ***** asking if my she had rescheduled my appointment, to which she responded she did. I advised that the new date and time did not work for me, as the service would already be done by another provider before then. She advised that I could reach out at another date for a free service, however, I advised that I would rather be refunded and have the appointment canceled. ***** proceeded to cancel the appointment but did not refund my $85 fee. She instead changed her website to say that refunds are not available, however, she made the mistake of only changing it for the service I booked and not the others. Indicating obvious fraudulent behavior. She advised that my $85 fee was spent prior to my service to cover the cost of her booth rent.

Magic Styles Studio is NOT a BBB Accredited Business.

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