Complaints
This profile includes complaints for Aire Serv of Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Theres a couple of things I pay monthly fee to extend a warranty of a new product with service quarterly a filter changes and check up andthe company says they dont supply filters theyve canceled several times and they never send the same person out and they all have different stories and make promises of coming back and resolving the problem Thermostat does not work correctly. Several complaints made on that and nothing done to correct that problem as well I have asked for manager to call with response and still being billed the monthly fee without getting the services that I was told that I would receive warranty issues with thermostat not addressed
Business Response
Date: 05/14/2025
Our manager spoke with the customer today, May 14, 2025 and understood that the problems were resolved during their conversation.Customer Answer
Date: 05/15/2025
Complaint: 23267568
I am rejecting this response because: they still have not addressed my issues nor corrected the problems with the installation there is poor return and the flex laying on the ground
Sincerely,
**** ******Business Response
Date: 05/15/2025
Our manager just spoke with the customer on the afternoon of May 15, 2025 and has made an appointment to go to the customer's home to resolve the issue on Tuesday, May 20th, with the customer's approval of this appointment.Customer Answer
Date: 05/20/2025
Work is not completed due to weather they cancelled today.They are supposed to get they work completed and wont know until they come and finish the workCustomer Answer
Date: 05/20/2025
Work is not completed due to weather they cancelled today.They are supposed to get they work completed and wont know until they come and finish the workBusiness Response
Date: 05/20/2025
Due to weather, yes, the appointment has been postponed. Customer said that until we complete the appointment, we are in a holding pattern, basically.Customer Answer
Date: 05/27/2025
Complaint: 23267568
I am rejecting this response because: I just received a phone call from the technician stating The parts have not come in, and they dont have a timeframe of when the problem will be resolved
Sincerely,
**** ******Business Response
Date: 05/28/2025
Our manager, who has spoken to customer before, reached back out to the customer and left a voice mail and had not heard back from him the next day after this rejection was sent.Customer Answer
Date: 05/28/2025
Complaint: 23267568
I am rejecting this response because: no one has called and no one has left a voicemail I spoke with the technician and he said that the parts were not in and that he has no idea when they will have the parts or be able to finish the job
Sincerely,
**** ******Business Response
Date: 06/10/2025
Aire Serv has been waiting on the part to arrive and it arrived on June 10, 2025. Once the part was in the office, an associate in our office called and talked to the customer that the part had finally arrived and they set up an appointment with the customer for June 12, 2025 to make the necessary repair.
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