Complaints

This profile includes complaints for Methodist Hospitals of Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Methodist Hospitals of Memphis has 7 locations, listed below.

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  Methodist Hospitals of Memphis

  1265 Union Ave Memphis, TN 38104-3415

  
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  Methodist Hospitals of Memphis

  8071 Winchester Rd Memphis, TN 38125-8206

  
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  Methodist Hospitals of Memphis

  7691 Poplar Ave Germantown, TN 38138-3904

  
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  Methodist Hospitals of Memphis

  6077 Primacy Pkwy STE 400 Memphis, TN 38119-5767

  
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  Methodist Hospitals of Memphis

  3960 New Covington Pike Memphis, TN 38128-2504

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Methodist Minor Med on 8/24/22. I specifically told them that I was not eligible to use primary insurance because I quit my job. They still had my secondary insurance on file and I told them to use that one instead. On 11/06/22, I received a bill for $198. This was odd because my insurance paid the bill on 10/27/22 and the claim # is ************. I emailed them about this and never got a response. A few days ago, I received a second bill for the same visit. This time, the bill was $53.06 higher. This was ironic to me because $53.06 is the same amount that my insurance paid. I emailed them again, and this time, they said that the payment from the insurance company was recouped. I called my insurance today and they confirmed that the bill has already been paid. They paid $53.06 after the initials PPO discount of $124.94 was deducted. *** sent the explanation of benefits to them several times and no one has acknowledged that my insurance paid this bill. Now I have to worry about this bill, that was already paid, possibly being sent to collections. Per my insurance company, the bill has been paid and I dont owe Methodist anything.

  Business Response

  Date: 12/27/2022

  Good Afternoon, 

  We reached out to ************ last week and explained her insurance had recoupled their original payment due to what is called "coordination of benefits", information needing to be updated by her to reflect she had no other insurance obligated to pay for this visit.    ************* insurance reprocessed and repaid this visit the end of November 2022.   The minor med sent over a billing adjustment as of 12/21/2022 and ************** billing is reflecting a zero balance. The statement ************ received did go out prior to her insurance adjustment being applied on the billing side.   ************ was pleased to know her billing was not sent to collections and thanked us for following up.     

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this doctor that I have a bill in collections and they are trying to settle a debt from March of 2019 and September of 2019 according to the last conversation I had with the debt collector this sounded fishy because all of the doctors I seen were paid because I received *****. However, I received a bill this year that stated I was being billed for November 2019 on an emergency room visit from recovery gro. However, the information did not sound correctly because all of my doctor visits was paid because I had insurance to cover the cost. Per the collection rep she stated that the doctor ***** outside of the hospital and no insurance was provided which is false information. The second issue I never saw this doctor in the ** along with the dates. I went to the hospital of December 1, 2019 due to a chest pain which resulted into being diagnosed with aspergillus. I stayed in the hospital for 5 days and prior to that I went to the doctor in February of 2019 which was the beginning of them finding a spot on my lung. However, insurance was provided on each visit. I never received any bill from this doctor prior to 2022 I tried to do a back date of coverage but they said that the insurance company can't pay for it even when I spoke with the insurance company and they said they will. Also, I spoke with Methodist South and they clarified the dates along with stating that insurance was provided during my visit and I have no hospital debt. This collection company is hairdressing me and putting false debt on my credit report when this could have been taken care of I was true and not a false amount. This must be stopped, I shouldn't have to pay for something that I did not do and at this point the harassments must stop!! I have asked them to stop calling me because they will not take the information to settle the debt they just want my money. I've asked for the doctors business number and they said they do not have that to provide. This is a scam!

  Business Response

  Date: 02/20/2023

  In review of ******************************* complaint, our records show she called us 9/22/2022 stating that ***************** was billing her for a service date of 11/30/2022.   We explained the ** physicians bill separately through *********************** ***************** has retired and we are not familiar with who does his billing.  In our discussions with ************, the rep did explain we did not have a service for her for 11/30/2019 however, we did show a service of 12/2/2019 through 12/4/2019 and it was showing paid.   *********** asked for a copy of her detailed billing for the 12/2/2019 service and we gave her the phone number to the hospital business office to request a copy of her billing.   The only suggestions that we can provide would be if anything were being reported onto her credit to contact that company doing the reporting. ************ is welcome to give us a call at ************ if she did not get the ******** requested for her 12/2/2019 visit and we would be happy to assist her.    

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the hospital on 04/14/2022 and 04/26/2022. The hospital billed my servies as one for 04/14/2022. The charges for 04/14/2022 was $321 for which the ***** says I owe $20. The charges for 04/26/2022 are $674 which ***** said wasn't allowed because precertication wasn't given and I owe $0, so the total amount I owe should be $20. A precertification was obtained. The hospital is charging me $674. I have called the hospital and was told that I would not owe the $674 for because they would resubmit the claim due to there being a pre-cert but I am still being billed for it. I called Cigna, they have no record of the claim being resubmitted. I called Methodist but have not received a call back. I should not owe the $674 per my insurance company for now.

  Business Response

  Date: 09/21/2022

  In our review, our insurance team discovered the charges of $674 were from a 5/5/2022 service that was not preauthorized and that amount is being adjusted. We have asked our insurance team to give **************** a follow ** call today.   ** addition to our insurance *********** Ms. ****** a follow up call we will send a zero balance statement. **************** is welcome to give us a call at ************ if she still has any questions or concerns.