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Business Profile

Hotels

La Quinta Inn & Suites by Wyndham Memphis Wolfchase

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at La Quinta Inn & Suites by ******************************** and was informed the pool was closed and not any hot breakfast. However it doesnt say the pool is closed nor grab and go breakfast. I decided to cancel and was double charged. I never went to the room only went to the check in desk. I contacted customer service after I was told one of the charges would be refunded in 5-7 days. However I was charged twice. The young lady would only tell me her last name was p and first name ***. This was so rude and unprofessional. I never cursed and understood it would take several days to get one refund but why was I double charged and only given one refund of $154. Im owed another $154 total inconvenience for me as I went to another hotel and paid twice the amount for better customer service.

    Business Response

    Date: 07/01/2021

    This person was not a guest at my hotel. His complaint is referencing a different La Quinta location. Please remove this review from any of my public BBB pages and redirect this to the correct location. 

    Business Response

    Date: 03/31/2023

    . BBB Case #: 15569503
    Hotel Site #: 53134
    Customer Care Case #: ********

    Dear Contact:


    Thank you for notifying our office of the concern filed by ************************* at the La Quinta by Wyndham property in *******. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 5, 2023. As a company, were committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.



    *******
    Liaison, Customer Care

  • Initial Complaint

    Date:04/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec **** i stayed at the la quinta in *************, two months later they charged me $250 for cleaning fees, i dont smoke and im very clean so i dont know how the fees popped up months later, i have been calling this business and either i get no answer or they say the manager is not in at the moment. *** left my number many times and still havent got a call back, i stay in ******** so i cant just pop up at the hotel, now my back account is in the negative and my rent is due plus other bills

  • Initial Complaint

    Date:02/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made reservations for this hotel in January, we were traveling for my sons baseball tournament. I called the hotel around 11:30am on 2/18/23 to check if we could check in early the lady that answered the phone said no & confirmed my reservation but said that it would be ready by 1:30pm & i told her we would be there after 7pm bc of the games. We arrived at 7:15pm & the ladies at the front desk said they had no ************ could not find my confirmation even after showing them the email which I booked through the direct hotel. She just said sorry wrote my number down. We drove around Memphis for over 2 hours looking for a hotel as they all were booked. She called after 9pm & said they had 2 cancellations if we needed to a room still & she discounted it. Upon arriving she discounted it by $20, the elevator in the hotel was broken. After finally getting a room the room above us had a party until about 4am so noone got any rest. When we checked out the lady at the front desk acted like we were bothering her by checking out & was hateful. this was the worst experience.

La Quinta Inn & Suites by Wyndham Memphis Wolfchase is NOT a BBB Accredited Business.

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