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Business Profile

Information Technology Services

Systems Technologies, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Systems Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Systems Technologies (ST) installed the camera, audio, magnetic door lock, and WIFI systems at my business. I am having issues that need to be fixed, and I have contacted Systems Technologies numerous times with no return call. ST holds the passwords to the programs that would need to be accessed to fix my issues. These programs are not propriety for ST and I have paid in FULL for the software. I am unable to hire another company to fix my issues without these passwords.

      Business Response

      Date: 10/17/2024

      On October 2021 we completed the installation of Pure Beauty Salons AiPhones, Access Control, Camera/NVR, ******* and Unifi Cloud Key/Wifi Systems.

      Upon completion Mr. **** ********* was given login credentials to every system as an Admin user.

      On June 21, 2024, Mr. **** ********* retained an IT technician, and both Mr. **** ********* and his technician were again given the necessary credentials needed to resolve his issues at that present time.

      The week of July 15, 2024, Mr. ********* allowed ******* to change out his modem with a new device without his IT technician being onsite to oversee and ensure that all systems were functioning properly afterwards.

      Therefore, it is not the responsibility of Systems Technologies, Inc. to provide service to Pure Beauty Salon given the following:
      1.) All system installations provided by Systems Technologies, Inc. functioned properly for three (3) years.
      (Two (2) years past the contractor's warranty.)
      2.) All login credentials have been provided on two (2) occasions.
      3.)       Pure Beauty Salon has retained an IT Technician.
      4.)       Modifications to Pure Beauty Salon internet were done without communicating to anyone technical to mitigate potential downtime.
      5.)       Pure Beauty has an outstanding balance with Systems Technologies in the amount of $1,540.00.

      (See Attached Correspondence.)

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