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Business Profile

Insurance Claims Processing

Horton & Associates of Memphis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Horton & Associates of Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see

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Horton & Associates of Memphis has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is the same as the others for this business here on BBB.I received a letter and invoice in an attempt to take over $1000 from me. The letter and invoice are both attached here.As you can see, the owner of this business lays out demands in the letter and includes the threat that my driving privileges could be jeopardized if I fail to meet his demands.Since the threat is there, I called this business. This claim/invoice was supposedly generated recently in a state I no longer live in, but did briefly live in 20 years ago. After telling Horton that this has nothing to do with me, he claimed he "ran a trace" that gave him my current address. However, even the address he supposedly used to get my current address is in a city 40 miles away from my old residence (20 yrs ago). That address he has on file has nothing to do with me. Nothing about this claim is at all related to me, except for my fairly common name.It seems like this is a scam. Or maybe he's just incompetent and doing something like Googling my name (a common name) in his area of nearly one million people and he is sending this letter to every address that pops up, which also pretty much makes this a scam.Bottom line is that this guy is mailing demands + an invoice + threat to random people.

      Business Response

      Date: 02/21/2024

      Good afternoon.  Please see the attached response relating to the above complaint number.  If you have any questions, please contact me.  I am not sending a response to **************, because I explained how I obtained his information and that I was taking his information out of my file and he would not hear from me again. 

      I apologize for you having to be involved in this matter.  

      Have a good day.

      ****************** Horton

    • Initial Complaint

      Date:11/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail from this company stating I owe them over $700 with a picture of my driveway enclosed with the letter. They claim Im responsible for damage to the electrical box/transformer next to my driveway back from or around 4/1/2021. I did not damage this box nor have any knowledge of it. I am not paying for this and would appreciate not receiving bills for this outlandish claim.

      Business Response

      Date: 11/20/2023

      Please see the attachments relating to this claim.

    • Initial Complaint

      Date:07/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is illegally soliciting money as a guise in working for MLGW. I have never heard of this company nor have any idea what this accusation described in the letter refers to. There has been no damage to my property nor have I had any discussions with MLGW at any point in time.***** and desist. This firm is a complete fraud.

      Business Response

      Date: 07/20/2023

      ******* Horton

    Horton & Associates of Memphis is NOT a BBB Accredited Business.

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