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Business Profile

Insurance Companies

Clarence Mosley Insurance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nationwide pulled ******* dollars from my account on June *******. They added my oldest daughter, *************************************, to my account without my knowledge or permission. The daughter that was added is covered by another family member on another policy. I provided documentation that during the period in question to show that Destiny was already covered for that period of time. The Clarence ****** Agency backdated a payment of ****** to include Destiny to my policy in error and will not give me a refund. This large, unexpected debit to my account had a very negative impact on my livelihood. Since the policy has been cancelled, I am having issues getting anyone at Nationwide to assist.

    Business Response

    Date: 08/28/2023

    Hello,
    Please see attached notes/documents RE: *********************

    A letter was sent to ******************** in February 2023 informing her of the driver to be added if no action was taken. The letter gives the option to excluded driver if no need for the driver to be on policy. No response was received until June 2023.
    Per Nationwide underwriter the exclusion is honored the date is signed. 
    Our agency does not issue refunds of any kind. This is processed through Nationwide billing service. 
    We were able to get a credit of $313.89 processed to the policy before cancellation and $510.79 refunded to customer after cancellation. No other refund/credits due.  

    Thanks,
    Clarence (JE)

Clarence Mosley Insurance is NOT a BBB Accredited Business.

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