Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2025, I spoke with ****** *******, an agent of Pete Mitchell & Associates about paying a homeowners insurance invoice which was due on April 2, 2025. I gave Mr. ******* my routing number and checking account number to have the money withdrawn via ACH. On April 2, 2025, I noticed that $805 had been deducted twice ($1,610) from my account by ******************************************************, the name which appeared on the invoice I received. I spoke with Mr. ******* on April 2 as well as an agent from **************** who assured me that I would be receiving a refund shortly after the first transaction cleared. Mr. ******* said that a glitch in the system caused the amount to be debited twice but the agent from **************** said that Mr. ******* entered the transaction twice. On April 25, 2025, I spoke with an agent from **************** about the status of my refund and they said that it had not been processed. I also spoke with Mr. ******* after my phone call with Southern Pioneer and he said that he would check into the matter and call me back shortly. As of April 28, 2025, at 12:19 pm Mr. ******* still has not called me back. In my opinion his lack of concern is totally unprofessional and unacceptable.

  Business Response

  Date: 06/04/2025

  Our response to the complaint by ***** ******* ** is as follows:
  
  ***** *******, ** did call our office and authorized ****** ******* to make a payment for the insurance premium for the Estate of Prince ******* in the amount of $805.00.  This payment was made on 3/31/2025.  However, when the payment was made it was duplicated.  ****************, the insurance company,was notified and was asked how the overpayment would be handled.  ***** ******* ** was notified that once the payments cleared his account, a refund check of $805.00 would be issued.  He was advised that this usually takes about 15 days to process and issue the refund check.  In the meantime, ***** ******* ** stopped payment on one of the payments.  The overpayment check was issued on April 16th per the attached billing from Southern Pioneer. **************** had not gotten the stop payment notice until after their check had been issued. The refund check was sent to **** *******, *** the administrator of the estate as shown on the declaration page of the policy.  Copy of declaration page is attached.  The policy went into cancellation since no payment was shown.  **** *******, ** did receive the check and brought the check to us. The payment was made by our office on the policy to bring it current until renewal. **** ******* *** administrator of the estate, advised our office that all concerns regarding the payment had been addressed and satisfied.
  
  There is no payment due to ***** *******, ** currently.  The $805.00 that he is requesting was used to make the payment as originally requested.