Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against A Beautiful You Med Spa in *******, **, and its owner, ******, for employing high-pressure sales tactics and deceptive practices. Additionally, I include *******************, the financing company, for refusing to cancel the disputed agreement despite my immediate cancellation efforts. On September 20, 2024, I attended a consultation at A Beautiful You Med Spa for CoolSculpting. However, ****** insisted I consider Emsculpt Neo, pressuring me into applying for $2,500 financing through *******************. Within minutes of approval, I was rushed into signing a handwritten document with unclear figures and no legally binding terms. At no point were cancellation or refund policies disclosed. Approximately 20 minutes after leaving, I realized I had made an impulsive decision. I immediately contacted the *** but was told ****** had left. I followed up by texting the provided number. ****** later responded via text, asking me to wait until Monday to discuss. On September 23, 2024, I spoke with ******, expressing my desire to cancel and explaining my reasons. Her response was dismissive and nonchalant. She refused to cancel, instead suggesting I apply the funds toward other services. This was the first time she cited a no-refund policy, which had not been disclosed during the consultation or at the time of signing. Despite my prompt cancellation attempts, the spa collected funds from *******************. I filed a dispute with ******, but it was denied solely based on the spas no-refund policy. When I contacted Cherry by phone, a representative informed me that ****** had already withdrawn the payment. My subsequent attempts to reopen the dispute have been ignored, and I continue to receive invoices for a service I never intended to proceed with.

  

  Business Response

  Date: 12/10/2024

  Thanks for the information and the chance to work on a resolution.
  To begin with, we certainly understand buyers remorse. It seems that in these cases, the consumer/client feels a need to blame the business they purchased from for being involved in a gimmicky, tricky selling scheme when they clearly admit they had buyer's remorse for whatever reason. The fact is, we have been in business since 2003. We have been servicing thousands of clients a year for all these years. A+ rating with the BBB, with over 780 reviews on ****** and a 4.8 rating. We have a refund policy, as all retailers do. We offer a transfer of credit remaining to any service if, at any time, a client would like to use those funds or credits for any of our many other services. We went as far as to offer Ms. **** ****** a partial refund and credit to her Cherry account. I am not sure why she did not accept that, as that is between her and the financing vendor.   We cant offer refunds for services rendered. I am unsure what she means about a sample treatment; we do not provide those. She misled the dispute form to the financing company by stating she had not received treatment when she had. Our offer was above and beyond what we are obligated to do; as she mentions and shows in her attached documents, her dispute was denied by the vendor, which shows we have been acting in good faith. We stand by the original offer of a partial refund to her Cherry account.I would also suggest. It is unnecessary to impugn and hyper-inflate the circumstances to rattle a response out of someone, or at least that is not true with us. We have always worked with anyone to resolve dissatisfaction.  Thank you, and let us know how to proceed.  

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22598096
  
  I am rejecting this response because:
  Mrs. ****** falsely claimed to have offered me a partial refund, which was never mentioned or proposed. Furthermore, the spa did not disclose any non-refundable or non-cancellation policies at the time of the consultation. This lack of transparency misled me into signing an agreement I attempted to cancel almost immediately.
  Cherry, the financing vendor, confirmed that refund decisions are solely up to the business and that the *** had already received payment, which likely influenced their refusal to issue a refund. The business also misrepresented my statements to Cherry by alleging I denied receiving treatment; however, I clarified with Cherry that while I had one session, it occurred under pressure, leading to buyers remorse. Their response dismisses my concerns as overreactions, which I find both unprofessional and unproductive in resolving this matter.
  I am requesting that A Beautiful You Medical Spa reconsider their stance and issue a full refund. At the very least, they should acknowledge their failure to communicate their policies clearly and take responsibility for the high-pressure sales tactics used during the consultation.
  Thank you for your assistance, and I request that the complaint remain open until a satisfactory resolution is reached.
  
   Sincerely,
  
  ******* ****- ******

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th 2023, I went in to A Beautiful You Med Spa for a consultation on botox on my jaw. In my intake, ****** asked about other concerns. I mentioned my recent weight gain and she immediately changed the goal from Botox (a few hundred probably) to EMSculpt (a few thousands.) ****** used an extremely aggressive sales techinque with multiple promises that there was no pain, no downtime, minimal side effects and great results. She quickly took me through the process of filling out a credit request for ****** and had me approved and signing up before I knew what was happening. My first session was extremely painful with pain and discomfort lasting 3 days then lingering soreness with bending for the next 4 days. At my 2nd session, the front staff and ****** herself admitted it was painful for them. At this point, I have been dieting and exercising for months. She points out that I have GAINED weight. My second session was also painful (while using laughing gas.) I was sore for a week again. Then, I developed two painful golf ball sized lumps. Research has shown this is not an indication of a successful treatment, just a common painful occurence. I reached out numerous times and asked not for a full refund but that my third session be cancelled and the final $800 be returned to the Cherry credit. I was refused. I have been polite and courteous and had no interest in leaving a bad review. However, I believe that I was charged $2,400 under very false pretenses. Had I known of the potential severe pain, painful lumps and minimal (for me specifically, no) results, I would have taken the time to weigh the risks and decided against it. I would like a full refund since they are not willing to work with me on the remaining $800.

  

  Business Response

  Date: 11/07/2023

  I am sorry to hear you are unhappy with your treatment. EMSCULPT - Neo is one of the most popular body contouring treatments in the country and is used by many celebrities and professional athletes. As you know, we have a credit-for-service policy, which you signed. At any time, if you are unhappy, we can transfer your remaining credit to another service. We would be more than happy to apply your ****** credit to Botox for your jawline.
  Thanks, and let us know.
  JL Fisk  

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20832913
  
  I am rejecting this response because: I had negative side effects that are still lingering (the two painful lumps in my abdomen) and saw no results. So I do not trust that I won't see negative side effects or a lack of results with the rest of services. I just want the $800 creditted back to the Cherry. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/08/2023

  I believe the "sales consultant" listed as ********************* on the website is also the owner / the person responding to me but listed as "***************." and the center of my complaint. So since there is no one for her to answer to, she will also not be obligated to refund me for the services  I did not recieve. Also, the idea of exchanging credit for other services with a person that has seen my complaint? They could easily do whatever they wanted to me. They could not perform the service well or anything else. I feel like I could be treated poorly for complaining.