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Business Profile

Monuments

Epps Invigoration & Monument Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family hired this guy to do my grandmother headstoneThe headstone was suppose to have a vase and her picture on it. My mom and her brothers paid this guy in full for my grandmother headstone to be right.So the first time the headstone was not correct my mom told him about he told her he would fix itThe day they laid the headstone down on her grave it still was not correct!.My mom reach out to him and he told her he would fix it! On April 6, 2024 I went out to visit her grave and notice that her headstone was still not correct and my mom and uncle contacted him again and he gave us the ran around yet again!.I went to see her grave on May 9, 2024 and the headstone is still not right! Now he is ignoring us!!!! We trusted you to make sure her headstone was beautiful for her final resting placing! You failed us and we will be contacting our attorney!

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/16/2022 I contacted ********************* for the designed and price of a headstone for my Mothers grave.11/01/202 A deposit of $763.50 was made for the purchase and delivery of the stone to the cemetery.12/122022 The wrong color stone was received by **********************12/21/2022 Correct Color stone was received by **********************12/21/2022 Final payment of $666.63 The payment was returned and reprocessed by *************12/23/2022 The payment was returned but ******. He was unable to process the payment due to his payment system upgrade. ****** asked me to go to ******* to send him the payment. This is terrible customer service and I will not incur additional expense to pay this company. I explained to ****** this is highly unusual and I would send him a check or money order when verification of the stone has been deliveries and installed. ****** refused to accept the responsibility. 01/04/2023 I cancelled the down payment of $763.00.My status was this transaction was null and void.02/06/2023 ****** sends me an email with a picture of the stone that I had ordered for my Mother with the caption Thanks for the idea ppl **************** Ive sold 2 based of this style. Now, that is vindictive and cruel. Ive never experience such malicious behavior. My family and I still want the stone and will gladly pay for the stone. However, we will need some securities on the delivery.

    Business Response

    Date: 04/03/2023

    THIS CUSTOMER IS NOT BEING HONEAT MY CARD READER WENT OUT HER PRODUCT WAS FINISH.BECAUSE SHE COULDN'T PAY WITH HER ZERO INTREST CREDIT CARD SHE VOID THE  WHOLE TRANSACTION.CAUSE MY ACCOUNT TO GO IN NEGITVE GAVE HER OTHER OPTIONS TO PAY SHE REFUSED.

    Business Response

    Date: 04/10/2023

    THIS CUSTOMER IS NOT BEING HONEST MY CARD READER WENT OUT HER PRODUCT WAS FINISH.BECAUSE SHE COULDN'T PAY WITH HER ZERO INTREST CREDIT CARD SHE VOID THE  WHOLE TRANSACTION.CAUSE MY ACCOUNT TO GO IN NEGITVE GAVE HER OTHER OPTIONS TO PAY SHE REFUSED. 

    Customer Answer

    Date: 04/10/2023

     
    Complaint: 19455457

    I am rejecting this response because:

    Sincerely,

    ***************************

    Customer Answer

    Date: 04/10/2023

    ********************* is not been truthful. Please see the attached supporting documents. Via an verbal conversation. I explained I would send him a check when the headstone has been delivered and installed. Since Im so far away I asked that installed be verified. I would send a family member to verify the stone had been installed. 

    Customer Answer

    Date: 04/10/2023

    This is a trail of the emails correspondence. 

Epps Invigoration & Monument Co. is NOT a BBB Accredited Business.

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