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Business Profile

Moving Companies

Black Tie Moving
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The movers took my perfectly fine ** refrigerator completely apart to load it on the truck and did not put the hardware with the refrigerator. So, my refrigerator is completely ruined and the company has not offered any kind of settlement.

    Business Response

    Date: 06/24/2025

    Good Afternoon,

         We loaded Mr. ******** belongings onto a truck that he rented. The handles of his refridgerator were wrapped and put with his belongings. This is a common practice so handles do not become damaged or damage other items. Mr ****** then hired another company out of town to unload his truck. Apparently, that company must have disposed with the handles along with the other protective wrap that was on his belongings. While we certainly understand Mr. ******** frustration, we do not feel we should be held accountable for what a completely different company did.

    Regards,

         ****

    Managing Partner

    Black Tie Moving

     

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a move for 6/29 between ****p. They rescheduled for 6/30 1-4pm. I only have a 2 br worth of furniture. I was quoted 2hrs 2 men $689 total. I asked several times was gas, packing materials etc included he said yes. They get there at 2pm and complained for 20 mins they take their time by moving 1 chair at a time or 1 box or bed rail. It took them 5 hours to complete move! They left extention cords for my tv's, broke dishes, dropped boxes, threw things around, didn't wrap mattresses or tvs, my beige sofa has black dirt marks and my mattress they moved my washer and took some screws out and left them on top of the washer and I have no idea where they come from so now I'm afraid to turn it on until I can call a repair man. The took my TV off the wall and left part of the brackets on the wall now I have to buy a new TV mount and extention cord I can't watch TV and I don't know it works! I need my money back! I was scammed out of $1092. They also took a break and was on their cellphone almost the entire time! It has never taken any moving company more the 3hrs at the most to move a 2br. I also had all boxes pushed to the living room so it wouldn't take that long. I also put things in my own car because it was taking them too long. Please don't use black tie moving! It's a scam! I will never use again again and I will put it on social media.

    Customer Answer

    Date: 07/13/2023

    They also charged me ****** on a different credit card for the deposit. So that's also added making total ******* that I was charged for a total move. I will be more than grateful to get 50 percent of that refunded.

    Business Response

    Date: 07/18/2023

    We will refund half after we review the quote

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