Complaints

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• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The conversation over the phone was very quick and should have been my 1st redflag. There was not enough questions or information provided to me the customer to ensure a smooth transition. I asked the owner of Cam Moving about his charges and he said that he charged a $50.00 deposit, a $85.00 service fee, and $150.00 an hour. The $50.00 he said would be deducted from the balance at the end. The price I was told to pay at the end was $180.00 per hour, instead of $150.00 per hour. Then he wanted to charge me 2 service fees, because he and his crew were tired and hungry and needed to comeback another day. He said be fair, be fair, and proceeded to say I was being argumentative because he was charging me things he never discussed with me. He wanted to charge for 2 additional movers, that he never advised me would cost more money. He dropped several items and broke several things and never offered to cover them. My daughters *********** house was broken and that's was just the start of things broken. He didn't bring several men as we had discussed, but 2 very young men who still needed to be trained and 1 very carefully watched. I had to ask him not to urinate in front of my newly built home, he had his hand in his pants in front of my 8 year old little girl. They stayed in my restroom way to long for comfort. My cellphone was used with my permission, 1 of them took pictures of himself in my bathroom, I feel violated and disgusted by the behavior of this moving company. Stuff was taken, before I was asked. People went into my refrigerator, without my permission with unclean hands. I was furious. People were coming in and out my home, as if they lived there. The owner took money from my dad, and my dad just wanted peace. I felt robbed. The 2 lady's who came on the second day were better than him, and they should run away. There were much more issues, but I didn't want to write this much. I wanted the best for them, but my commitment is to mankind first and foremost. 911

  Business Response

  Date: 01/31/2024

  Hello, We sincerely apologize for any inconvenience. Allow me the opportunity to address your concerns. We are very disappointed that we did not meet your every need. We will use your concerns to improve our interactions with building our relationship with future customers. If there was any damages, we don't mind taking care of it. We hate that your move with us went the way that it did and we sincerely apologize. The fees that was charged was discussed over the phone and i apologize if it was  misinterpreted on your end, but anything that we can do we will do and would have been done from the beginning if it was discussed then. Also, your Father stepped in because he said that he know his son and he decided to help him out because you was refusing to pay what was owed and  i actually told him that you don't have to do that, then he also informed me that it was ok and that was the last thing that he was going to help him with because of simalar situations.  We worked for him two whole days and we started late because he wasn't ready and that's why we couldn't make it back to the storage because he was late for his schedule appointment and we didn't finish until late that night and the storage was closed. I tried my best to get a understanding with him and he kept going back to what he thought i said, so I even lowered the price so we could just go home. I also took off the second Service fee, so I don't even know why it was mentioned. We apologize for the behaviour of My son. He's still in the process of learning. We have addressed all issues of what was spoken that day and he was suspended for his behavior. We sincerely apologize once again for any inconveniences. If there's anything that we can do, we are here for you. 

  Business Response

  Date: 01/31/2024

  Also i forgot to add. We really appreciate the food that you all bought to share with us and you all offered us something to drink and said please wash your hands and we did, so I don't even know why this was mentioned and if someone did go in your refrigerator without Washing their hands. We sincerely apologize for that as well and for anything that we forgot to mention