Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ewing Movers were hired to move four rooms of furniture from two bed rooms up stairs with an adjoining living and dining room on lower level with a moving date on December 6, 2022. 1) There was no prior assessment of what was to be moved before moving date. 2) One of our two queen *** spring mattresses was left up stairs because the movers could not decide how to get it down stairs without causing damage. The one queen *** spring did some damage to the ceiling over the stairs. 3) The supervisor decided to leave the *** spring where it was located. 4) It took a good amount of time to make that decision. 5) Our white mattress was dragged on the ground and soiled also the chest of drawers was scuffed. I called, went to their office on 3rd St, sent an email and took a handwritten letter with our complaints and received no results. It took the movers 3hrs and 20mins to load the truck. It took 1hr and 13mins to unload and set-up the furniture. The secretary ******** is the only person I have been able to talk with. She said it would cost another $160+ to retrieve our *** spring. That is in addition to the $969.75 already paid to Ewing by us. The person at our old address said they would remove the *** spring however they could; that was over three months ago.

  Business Response

  Date: 06/22/2023

  The issue has been resolved.

  On March 9, **************************************** the amount of $153.00.

  Customer Answer

  Date: 06/22/2023

  The less than $200 doesn't begin to satisfy me. I paid to have all of my furniture delivered but the box spring mattress was never delivered to my moving address. Also the damage to my furniture was never rectified.   The box spring  too dirty to use and was trashed last month.  I had to purchase another box spring and mattress after waiting since December 2022 which will be delivered July 5. The chest of drawers was not refinished either.

  Customer Answer

  Date: 06/22/2023

  I sent photos of the damage done to my mattress and chest of drawers months ago to Ewing and nothing has been done to retify the damage to date. Since then, the mattress has been trashed. I had to purchase a new mattress and box spring. I never received the box spring from the old address that paid Ewing to bring to my new address. 

  Customer Answer

  Date: 06/22/2023

  I sent photos of the damage done to my mattress and chest of drawers months ago to Ewing and nothing has been done to retify the damage to date. Since then, the mattress has been trashed. I had to purchase a new mattress and box spring. I never received the box spring from the old address that paid Ewing to bring to my new address. 
  
  The less than $200 doesn't begin to satisfy me. I paid to have all of my furniture delivered but the box spring mattress was never delivered to my moving address. Also the damage to my furniture was never rectified.   The box spring  too dirty to use and was trashed last month.  I had to purchase another box spring and mattress after waiting since December 2022 which will be delivered July 5. The chest of drawers was not refinished either.