Complaints

This profile includes complaints for Amro Music Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amro Music Stores, Inc. has 2 locations, listed below.

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  Amro Music Stores, Inc.

  2918 Poplar Ave Memphis, TN 38111-2722

• 

  Amro Music Stores, Inc.

  2928 Poplar Ave. (Piano Warehouse) Memphis, TN 38111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called in at end of April to cancel and was told it would be picked up in may. Got bill double what it should have been and called ****** in billing was told I only owed one payment not two. School was closed by this time, turns out pickup guy told us wrong and picked up late so I was charged two payments and told I should have returned myself I was not told that was an option and as stated prior the school was closed for summer by the time I was informed of this. I wont ever rent from these people. They lie and steal

  Business Response

  Date: 06/20/2023

  Dear ***************:

  Thanks so much for your letter. I am sorry to hear about your frustration.
  

  In reviewing the notes on the account, it appears that you have spoken to my colleage Nick and that the issue has been resolved.

  If theres anything anything I can do, please dont hesitate to reach out.

  Thanks!
  

  CJ

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a saxophone for junior high band with ****. The sales rep said it could be returned any time after December 2021 by returning it to the school. We bought a saxophone July 2022 so I called to ask how to return it since school was not opened. I was told to drop it off at PM Music in *******, **. This store was never opened during the posted hours and did not return my calls so my daughter turned the saxophone into her music teacher as we had previously been instructed. I got charged for rental on August 1st (as I expected since the saxophone was not returned until August 2) but I got charged rental again September 1st. I called to find out why and was told the school is not a pickup point, it has to be returned by **** I was not told this by the salesperson or on any of my other calls about trying to return the instrument. I was told today the billing department will ask if the salesperson can pick it up on their next trip to the school but was told we will continue to be billed until it can be picked up. This is a rent-to-own instrument if not returned and auto draft is required. I feel they are making it difficult to return in order to keep billing. I would like a refund for the September rental as we did what we were instructed to do in order to return the instrument; preferably I would like at least a partial refund for August as well since we turned in the instrument as instructed August 2.

  Business Response

  Date: 09/19/2022

  Email sent to customer:

  Good Afternoon, *****!
  

  I just received your BBB complaint. I'm sorry to hear about the confusion about returning the saxophone.
  While we try to streamline the process and make it easy, it sounds like we missed the **** in this instance.
  

  Our first preference is always the *** option since it is the fastest and most secure method. It stops the
  automatic billing immediately. Believe it or not, a lot of times the instruments get lost in the band room and
  occasionally, accidentally given to someone else to play.
  

  I've issued a refund for the September and August payments, you should see it post to your card within
  7-10 business days. Could you please email or contact the director and make sure they are aware that
  the instrument needs to be returned? We have it ****ed to pick up, but sometimes directors are
  hesitant unless they get a message from the parent.
  

  Thank you, *****! Again, I apologize for any confusion.
  

  ***********************
  President | Amro Music Stores, Inc.
  2918 ************* | *******, ** 38111
  

  www.amromusic.com
  ************ General
  ************ Fax