Complaints

This profile includes complaints for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AutoZone has 16 locations, listed below.

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  AutoZone

  1770 Sycamore Dr Memphis, TN 38134

• 

  AutoZone

  4205 Riverdale Rd Memphis, TN 38141

• 

  AutoZone

  4701 Knight Arnold Rd Memphis, TN 38118

• 

  AutoZone

  7980 HWY 51 N Southaven, MS 38671

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  AutoZone

  2323 Lamar Ave Memphis, TN 38114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought batterys and a 5 year warranty and I went in and had them tested. They failed the test. Its been 4 years but they said they would only honor 3 years now cause they change the warranty after I bought the batterys. Thats not right.

  Business Response

  Date: 07/26/2023

  The phone number information for the customer is incomplete.  Can you provide the complete phone number please?

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2023, I ordered a "new" alternator from AutoZone online (Order Number: ***********) and it arrived damaged. When I went to replace my existing alternator, I found that the part I ordered from AutoZone was broken (likely on account of the part arriving in a box with no internal padding or cushions (i.e. packing peanuts) and so I had to pay for a Lyft to and from the nearest AutoZone store for a functioning alternator. The Lyfts cost me $40 total. I contacted AutoZone that month to know what they would do to make amends (i.e. reimbursement for transportation to/fro an AutoZone store) for the additional money and time I had to spend traveling to an AutoZone store for the part I had already paid $286.40 for.

  Customer Answer

  Date: 06/28/2023

  Here are images of the unusable alternator in the condition it arrived in.

  Business Response

  Date: 06/28/2023

  Good afternoon, 

  Custome has been taken care of. 
  

  Thank you,

  AutoZone

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2 May 2023, I placed an order (***********) with AutoZone for some power steering parts for my vehicle, that had failed. My vehicle is non-operational without these parts. I chose to use AutoZone as they provided next day delivery on the parts that I needed. On 3 May, AutoZone failed to deliver the parts ordered, and updated my delivery date to 10 May. I contacted them to inform them that I could not be without my vehicle that long, and requested an order cancellation and refund. They replied informing me that they had stock issues, with my order, and if I would like to cancel my order, I would have to wait until the parts are delivered. Then return them in store, or mail them back at my cost. While I understand stock issues, happen, AutoZone refused to refund my money, so that I could source the parts elsewhere. This unethical business practice of advertising next day delivery, then extending the shipping date by over a week has left me without a vehicle and unable to attend my classes, as I am currently a full time college student. AutoZone has placed me into a difficult situation that has resulted in financial loss due to my childcare arrangements, as well as, set me back a week in my classes. I would have understood a delay of a day or two, or a simple refund, but they have refused, both solutions. My ideal desired outcome would have been to receive a refund, however, since this issue has already passed the point of resolution, I hope to simply shed some light on these unethical business practices and perhaps even correct them.

  Business Response

  Date: 05/23/2023

  Good afternoon, 

  Custome has been contacted. 

  Thank you,

  AutoZone