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Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AutoZone has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AutoZone

      Memphis, TN 38103-3607

    • AutoZone

      6408 North May Oklahoma City, OK 73116

    • AutoZone

      901 South Broadway Edmond, OK 73034

    • AutoZone

      1519 South Division Guthrie, OK 73044

    • AutoZone

      5733 S. Western Oklahoma City, OK 73109

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 28, 2024, Autozone employees replaced a car battery that was under warranty. The price of the battery was 217. While they were replacing the battery, they damaged the positive terminal. It is cracked. They also did not install the battery properly. I did not know about the cracked terminal until I went to start my car and it wouldnt start. Someone stopped to help me and said the terminal was loose. I went to the Autozone yesterday around 1:00 1/12. One of the employees came out and tried to tighten it and then went back into store. She sent another employee out and he told me it was cracked and I would need to go to salvage yard or a dealership to get the part and fix it even though, they installed the battery and damaged the terminal. It is the positive side that is damaged but I am submitting pictures of both sides. I am not sure where to take it to get it fixed and scared to drive it. I am calling repair shops for help. I called the manager and explained to her that her employees broke the terminal and I needed help fixing it. She told me that they didnt break it. I had no proof that they broke it. She was extremely rude. I asked to speak to store manager and she told me no. I asked for the corporate number and she told me to ****** it. I have reached out to corporate with no response. I just want the terminal fixed.

      Business Response

      Date: 01/24/2025

      I have spoken to Mrs. ***** since her complaint was sent to the BBB.  I have apologized for the inconvenience and the manner in which the situation was handled.  Mrs. ***** has had the battery terminal end repaired. I have offered to pay for the repair and Mrs. ***** said that she didn't need that.  This particular type of battery cable end is very subjective to battery terminal corrosion that causes the terminal to split.  The repair shop explained this to Mrs. ***** as well.  This vehicle is a 2010 ******* ****** and time the battery terminal end was already corroded.  We have had a cordial conversion and the situation has been resolved.  

      Customer Answer

      Date: 01/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I agree with the statement made by AutoZone. The Regional Manager was extremely nice. I had the part fixed last Tuesday and the manager explained to me how the part could break due to corrosion and age. I was extremely appreciative that the Regional Manager reached out to me multiple times to make sure everything was okay. He did offer to help fix the problem but I do not feel that is fair to the company. Older cars will have issues that need to be fixed. I just needed someone to explain to me why the part broke. I was more upset about the Assistant Manager treated me. As a single mom working 2 jobs having a vehicle is imperative and when stuff breaks down it scares me. I had to take work on Tuesday to get it fixed. It is done. I have no further complaints. The Regional Manager was extremely nice and understanding. Thank you.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:06/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I see they have some issues with customer service it's super slow they do not get excited or even know their stuff they did not help our family they made my brother choose that over solar he is getting better but still disabled and doesn't speak at all about it so me going to ******* to try to get us some help I have to explain to every person there my mom died from aids I have to train all night and day because they had limited security at ************************** dorms and the staff did not care at all. I tried to paint my vehicle the ***** millenia but ran out of money it was decent but ***** did not call at all.

      Business Response

      Date: 07/01/2024

      To Whom It May ************** AutoZone is an auto parts retail company.  This complaint seems to be about a college dorms and other miscellaneous things.  Also, we are located in ******** and this complaint appears to be out of ********, *********

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just recently purchased a new water pump,radiator from autozone in ****, *********. Headed back from *******,********* and the water pump went out causing my engine to over heat. Contacted autozone in **** and was informed to file a complinat and the will look at it and get back to me. I am a 100% disabled vet from the gulf War this is my transportation and now I have a minimal blown head gaskets and motor. These newer trucks can not take o er heating or damage. As of now I am down a Truck, down a motor and autozo e does not care they sold the parts that were bad and the damaged my engine.i have babbled this Truck because like it. Now I am on foot for the most part and it is going to cost me $1300 to get it home to sit on the street.

      Business Response

      Date: 05/17/2023

      *********************** first approached me at the end of last month about his issue with the water pump. I asked the customer for the water pump to start the claim process. He stated that his attorney would not let him leave the pump. I stated that I understood.  I let ************ know that I was more than willing to assist him, and that I needed the part to start the claim process. The customer left the building and got in his other vehicle. I reached out to ***** at that same time. His statement to the BBB is not factual. I did everything within my power to facilitate his needs the first time he came in. At that time he declined and left. And F.Y.I., I am also a disabled Army Gulf War Veteran.
      He did return on 5/8/2023 and brought the water pump in.At that time I was able to start the claims process for ************. ***** was notified with the claim number the same day.

      Thank you,

      *********************, **** 0505

      Claim #******-01 was opened in the system on 5/8/2023 and going through our corporate procedures.  Feel free to contact me for any further info.

      Sincerely,

      ***** Sunday

      District Manager

      Autozone Inc.

      ************

       

    AutoZone is NOT a BBB Accredited Business.

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