Complaints

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• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. My 18 year old daughter and I purchased a 2018 Jeep Cherokee from *** Keras Subaru on July 9, 2024. My daughter only drove the car on the parking lot and not the street. It was only after purchasing aand driving on the street home to ***********, ** she noticed a tapping noise. She called me and I told her to have it checked out and let me know. It was only last week she had it inspected and was told the motor mount was broken and a control arm bearing was bad. I went to *** Keras on Monday 12/8 and spoke with a sales manager and he told me the purchase was as is. I understand as is purchases. However, we were never advised the motor mounts were bad and given a choice to purchase as is knowing that fact. Instead, The sales person lead us to believe it was a nice trade in and had been checked out and serviced. These repairs are estimated at over $2,000. I was hoping to handle this through the BBB before I contact the the previous owner and seek litigation against *** Keras.

  Business Response

  Date: 02/03/2025

  This vehicle was sold on 7-9-24 and on 12-8  we were notified by the customer of the worn motor mounts.  Motor mounts are a wear and tear item and this isn't a danger to the consumer.  We sold the car "as is" and made no promises of 7 year old vehicle being perfect.  Wtih a ****** miles at delivery there is no such thing as a perfect vehicle.  The gap between the request for repair is 5 months is a large gap.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22686666
  
  I am rejecting this response because:

  my daughter is 18 years old. She is not a mechanic. She works and goes to school. Its nothing I could have done until I was made aware. The dealership knew about the control arms because the previous tires must have been worn out from not holding an alignment. They put new tires on the vehicle in effort to hide the problem. Faulty bushings in the control arms put the vehicle at risk affecting steering. They sold us a vehicle thats dangerous to drive while the salesperson said the vehicle was sound and had been checked out. Sold as is is NOT hoping the customer doesnt find the problem, but disclosing the problems and letting them know it wont be repaired. Then it becomes our choice to buy or not. We were misled by the salesperson. 
  
  Sincerely,
  
  ******* *******