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Business Profile

OBGYN

TriState OBGYN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for TriState OBGYN's headquarters and its corporate-owned locations. To view all corporate locations, see

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TriState OBGYN has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/13/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to Tristate OBGYN for about four years now and have had the same insurance provider the entire duration. As of this year they keep overcharging me for visits and are choosing not to refund me for the overcharge even those my insurance provider lets them know every time and theyre submitting the claims inaccurately. I have tried to speak with whoever is in charge of this particular matter at the practice but my messages go unanswered with no refunds issued.

      Business Response

      Date: 04/19/2024

      Dear BBB of The Mid-South, Inc:
      We are writing in response to the above referenced claimant, Herneeshia Ball.
      ************ had an appointment on 01/22/2024. During check in, our front desk team made an estimated payment required based on her insurance to be $75.
      Based on her insurance plan, she has a co-payment of $30 and a co-insurance of 20%. ************ agreed and pay $75.
      When her account was reconciled after insurance payment, She had a credit of $45. Which she was aware of doing her next appointment and no payment was collected from her.
      ************ had another Doctors appointment at TRISTATE and her credit was applied to that visit. No payment was again collected from her that day . A copayment of $30 was assigned to her on her third visit based on her insurance.
      This was all explained to her. 
      Her last claim payment from her insurance has left her a balance of $14.22.
      Her current credit is $14.22. This credit will be issued to her today.

      Customer Answer

      Date: 04/19/2024

      During the initial visit in January, I explained to the front desk of my copay which has never been $75. Myself and a claims representative from ***** both tried to explain the benefits to her but she wouldnt take the phone and I asked for the name and phone number of whoever could fix the issue but was told they would have to reach out to me. This was not done and I had to contact them. The next time I got a response the next appointment was two days away so of course the credit was applied. That same day I asked about the refund and was told the same thing mentioned above. Cigna processed that claim as well and I again reached out and was simply told someone would contact me. Ive only received a response today once I reviewed you alls message. All that being stated, yes their outcome is suitable for me. 

      Customer Answer

      Date: 04/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      Herneeshia Ball
      , ** 38115

    TriState OBGYN is NOT a BBB Accredited Business.

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