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Business Profile

Online Retailer

Viora Brand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people took my money for a face pillow and never shipped it and blocked me on Instagram when I asked about it

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order with this company on January 1, 2025 for a pillow. As of this date February 5, 2025, I have not recived my item. I have contacted the company mutiple times via email ************************************ with no response. I have also reached out to the sponsoring compay "Shop" with no response. I am seeking a refund of *****

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from Viora site thru SHOP App. The only contact information that I have is the phone number and e-mail address which I supplied at the beginning of my claim.I placed an order for two face pillows with priority fulfillment on September 27, 2024 for the amount of $48.93. According to the tracking information, my order was marked as "on the way" on September 28, 2024, but there have been no updates since then.On October 21, 2024, I sent an email requesting an update on the status of my order due to the stagnant tracking information. I received a response from ***** on the same day, stating that my order was "being closely tracked" and advising me to reach out with any additional questions. I immediately replied on October 21, 2024, requesting specific details about the current location of my package and clarification on how it was being tracked. Unfortunately, I received no further responses.Given the lack of communication, I filed a dispute with my bank, Navy ********************, to recover the funds. On November 13, 2024, I sent another email to Viora, expressing my concerns that their failure to deliver the products or provide updates potentially violates consumer protection laws under FDIC and FTC guidelines. In this email, I requested:A detailed explanation of my tracking information and the current status of my order.A full refund to my original payment method if the products could not be shipped immediately.I also requested a response by November 18, 2024, but to date, I have not received any further communication or resolution.This experience has been deeply frustrating and concerning, particularly given the lack of transparency and responsiveness. As this is a popular website, I am submitting this complaint to ensure other consumers are not subjected to similar treatment. I respectfully request that this matter be investigated and that appropriate actions be taken to hold the merchant accountable.Thank you for your time and assistance.

Viora Brand is NOT a BBB Accredited Business.

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