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EliteDeals.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/23 of 24 my card was charged $19.90 from this place which I did not make any purchases and I don't even know this place and when I tried to speak to them about it they had no answers I just think somebody should be warned that these could be fraudulent people or scammers thank you

    Business Response

    Date: 11/25/2024

    We are truly sorry to hear that the customer has been a victim of apparent credit card fraud. We can assure them, though, that we have zero transactions in our system for them or for the amount of $19.90 in our recent history. From the customer's screenshot, it appears that the transaction declined which is likely due to a combination of protections in our cart and from their credit card issuer. But, because the charge declined, no funds were captured and thankfully there is nothing to refund. 

    We are very disappointed in the increase in credit card fraud that we are seeing lately. It is very common for identity thieves to try multiple low dollar transactions on our site in an attempt to legitimize a card to make a future larger purchase. We are doing our best protect our customers and ourselves by blocking not only these phishing type transactions but also the ** address from which they originate. 

    Again, we are very sorry for the inconvenience the customer has experienced. But, we are at least grateful that no funds have changed hands. 

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