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Business Profile

Ophthalmology

Eye Specialty Group
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Eye Specialty Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eye Specialty Group has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Code ************* Dr. ********* would not perform eye surgery unless I paid the ******** deductible although I told I already paid to another medical provider. I gave the them a check (#****) $257.00 and they did the surgery and now I can not get reimbursed. ******** paid their approved amount $1,115.04 and supplemental paid $223.01. I've called twice and they say "under review".

      Business Response

      Date: 05/02/2025

      To Whom It May Concern,

      Thank you for the opportunity to respond to the complaint submitted by this patient . We take all the patient's concerns seriously and have carefully reviewed the details of this case.

      The patient was scheduled for surgery in January and services were provided by our *****************************************. Prior to the procedure, an estimate was provided based on the information available from the patients insurance due to Medcaire Annual Deductible. It was communicated that final patient responsibility could vary based on actual insurance processing.

      After the claim was processed, it was determined that the patient did have an overpayment of $257.00 identified on the facility (ASC) payment, and a refund will be issued on 5/6/2025 via check with expected delivery within 5 business days. The patient can also stop by our ***************** When I call the patient today, I will give him the option of picking up or mailing the check. 

      We understand how billing following surgery can be confusing, and we are available to go over any outstanding questions with the patient directly.Our billing department can be reached at ************ for further clarification or itemized statements.

      We value our patients and aim to resolve this matter in a fair and timely manner.

      Sincerely,
      ***** Woodell 
      Director of Revenue Cycle Management

      Customer Answer

      Date: 05/03/2025

      I will wait receipt of check and update you according. Please keep this open until I have received their check.

      Customer Answer

      Date: 05/05/2025

       
      From the CONSUMER:
      Sent 5/3/2025 11:10:41 AM
      I will wait receipt of check and update you according. Please keep this open until I have received their check.

      Business Response

      Date: 05/05/2025

      Thank you for your response regarding the resolution we offered concerning your recent complaint.

      We remain committed to ensuring you fully understand the billing details and welcome any further discussion should you wish to review an itemized statement or discuss any remaining concerns. Please feel free to contact our billing department directly at ************, and we will gladly assist.

      We value you as a patient and appreciate the opportunity to address your concerns.

    Eye Specialty Group is BBB Accredited.

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