Complaints
This profile includes complaints for Campbell Clinic Orthopedics's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed for durable medical equipment that I not only did not receive but was on a date of service I was not at the business. I called multiple times to resolve this issue and spoke to the billing agent and she said she would investigate the issue. Ive never heard back from her. She rarely returns calls and has been zero help. Today I received my bank statement and see the charge was made without my authorization for the amount of the charges. So I went o to the billing portal, sure enough it shows paid. I did not authorize that payment, these charges are fraudulent charges and I demand a refund for it.Customer Answer
Date: 03/31/2023
Better Business Bureau:
This issue has been resolved and a billing adjustment has been made. I no longer have a billing issue
Sent from my iPhoneInitial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I injured my foot because I am blind and ran my foot into a metal chair that i did not see. Campbell clinic was the only place that accepted my insurance. At their walk in clinic I was informed that they accepted my insurance and I had broken my toe badly, that it needed to be taped, and a protective boot worn to isolate it for healing and prevent walking on it or injuring it further. Not once was I told insurance didnt cover it. As I sat in the waiting area being fitted with the boot I joked with the person about being clumsy because I was blind. He gave me a form to sign in his words, "to show that you received the boot." Not one mention of any cost that insurance didnt cover. I asked him to place his finger on the line so I could sign it as I was legally blind and couldnt see it. He complied. On my way out the receptionist tried to get me to pay for the ENTIRE visit whereupon I informed her that I was told by them that they accept my insurance and there was no copay. I had to tell her that it is illegal to make a patient pay when they are in network. Reluctantly she agreed to bill my insurance. A week later I received a bill for the boot. When I contacted them the billing department said that insurance didnt cover it and I was responsible. (I suppose next they will start charging for casts as "not neccessary") When I told her that the man who had given me the form did NOT state a cost that my insurance would not cover, she replied it's right there on the form. I replied, "ma'am, i'm blind and I told everyone that, including him" She rudely retorted a denial and that I was informed of the cost, but she wasnt present, nor would I have taken the boot if I had known I would have to pay out of pocket. Half of my income already pays for eye medicine that insurance doesnt cover. I would NOT have accepted ANOTHER cost This is NOT the way a MEDICAL establishment should be treating visually impaired patients. This is taking advantage of those people that dont know their rights, cant see and are trust medical "professionals" to be honest. It was ILLEGAL to try to make a patient pay for a covered visit and it shoujld have been made clear that the boot, a necessary item to prevent injury, would NOT be covered. You shouldnt have to worry that your DOCTOR'S ****** is as ***** as a used car salesmanBusiness Response
Date: 02/16/2023
As the patient stated she was informed that there would be a cost for the post op shoe that she was given because her insurance company does not cover this item. We will write off the cost of $14.00 for her this time but in the future she will be expected to pay for items that are non-covered by her insurance company.
Thanks
Initial Complaint
Date:08/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by someone from Campbell Clinic. The lady said billing made a mistake and there is not a balance owed however I received a bill for $194.98.Business Response
Date: 09/27/2022
We did contact the patient and tell her that she does not owe the balance. Unfortunately a bill was already in the mail. She can disregard that bill her balance is zero.Customer Answer
Date: 09/27/2022
Complaint: 17809008
I am rejecting this response because:
I do not trust Campbell Clinic.I am positive that I Did receive a phone call from the same lady that does their billing. Can you tell them to Please send me a Bill for Zero Dollars? PLEASE!
Sincerely,
***************************Business Response
Date: 10/21/2022
She is asking for a bill showing that she has a zero balance which we will ***** send. I have the name of the person but I need her DOB because we have several people with that name in our system.Customer Answer
Date: 10/21/2022
Complaint: 17809008
I am rejecting this response because:
I do not trust that Campbell Clinic will correct this bill. I will try to reach someone and give my DOB. Why do they no longer have my information?Sincerely,
***************************Customer Answer
Date: 10/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Campbell Clinic has come up with several different amounts of money that I owe them. My insurance, ***** has tried to reason with them and explained to them that I don't owe them money but the continue to bill me for more money. They cannot explain why.Business Response
Date: 08/26/2022
Hi ***** below is our response to ID ********.
The patient is correct she does not have a balance. The money we received from her insurance company was posted incorrectly to her account. We called the patient yesterday and explained this to her and she was satisfied.
Thanks
*********************Business Office Manager
1400 *********************
**********, ** 38138
Phone: **************
Website: CampbellClinic.comInitial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a right knee replacement in January 2021 from Campbell Clinic Surgery Center on *******. My insurance at the time was Cigna through Shelby ***************** where I was employed prior to my retirement in 2019.After my surgery, Cigna abruptly cancelled me and left me with a $15,000.00 bill to Campbell Surgery Center. I have been making monthly payments to Campbell Clinic Surgery Center only to have them turn me over to **************************** in spite of my regular payments. They also added a $4,000.00 collection fee to my bill.I' am now making regular payments to the collection agency.Business Response
Date: 09/14/2022
Good afternoon. We received a response request from a complaint registered with the BBB. Please find attached response to the letter received. Please let me know if you need anything further.
Thank you,
***********************, RN, BSN, CASC
Administrator Surgery Center7887 ***************.
**********, ** 38138
PH: ************** / FX: (901) 759-5476
E: **********************************Customer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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