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Business Profile

Packing Service

Memphis Helping Hands Moving and Labor, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 11, 2024, I confirmed a moving service with Helping Hands *********************************************** LLC for October 12, 2024, to transport my belongings from my residence at **************************************************************************, to a storage unit at Sentry Self Storage ******** Trace (**********************************************************). I paid an initial $50 to confirm the booking (Invoice #***). The service was to include a two-person crew and a 26-foot truck scheduled between 10:00 AM and 11:00 AM.The team arrived an hour late but conducted the move professionally at first. Upon arrival at the storage unit, my family and I briefly left, allowing the team to unload our belongings. Upon our return, the unit was disorganized, with items poorly packed and furniture inadequately wrapped. I paid the team $562 at 15:46 for the service.Later that day, upon revisiting the storage unit at approximately 17:45, I discovered that two of my flat-screen televisions (a 65-inch ** and a 55-inch Element) were damaged. Both were wedged between mattresses without adequate padding or protection.After contacting the company's representative, Mr. ***** *******, he assured me that the company would replace the damaged televisions. However, as of October 27, 2024, I have not received replacements or any further communication from Helping Hands *********************************************** LLC regarding the resolution of this issue.Desired Resolution:I am requesting reimbursement or replacement of the damaged televisions at your earliest convenience. The lack of follow-through and accountability from Helping Hands *********************************************** LLC has been deeply frustrating, and I trust the BBB will assist in resolving this matter.Thank you for your time and attention. I look forward to a resolution promptly.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this moving company on Sept 30th 2024 and during this move they damages my refrigerator, freezer, and several items including busting heavy duty totes by slamming them down on top of each other.

Memphis Helping Hands Moving and Labor, LLC is NOT a BBB Accredited Business.

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