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Business Profile

Parking Facilities

Best Park
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/05/2023 I parked at "Best Park Tennessee LLC" and paid $5 by credit card for parking. When I returned to my car it was booted. I could not prove that I paid with my credit card because there was no WiFi in the parking lot. The technician refused to remove the boot until I paid him $50.00 in cash and $15.00 on my credit card. Talk about duress. Also, the technician refused to accompany me to the machine so I could prove to him it was not working properly. I now have proof of payment and the company will not address the issue.

    Business Response

    Date: 04/06/2023

    I received a voice mail message on my office phone this morning at 8am. She explained on the voice mail that she received a boot on her car on April 5th and that she did pay $5. I called this person back to discuss and get more details but received her voice mail and I left a message to contact me. She claims in this complaint that she wasn't able to prove she paid because the parking lot has no wifi. Without knowing all the details she should be able to provide the receipt from the parking pay station to prove she paid. Access to wifi is not necessary on any of our parking locations.

    I'm assuming, the technician she references is the enforcement person with Secure Assets Enforcement. Secure Assets Enforcement is a third party I've contracted with to do the monitoring and enforcement on my parking properties. I have not had any conversations with them regarding this incident.

    I will wait to respond further after I have more details from this customer.

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