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Business Profile

Ponds

Midsouth Ponds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September I contacted Midsouth Ponds and Christmas lighting to see if they could repair a pond in my backyard. I was told that repairs were not an option, and a completed new installation would be required. My wife and I after multiple discussion decided to make the investment and paid the deposit of 50% 9/9/2024.The pond installation was completed 11/1/2024 and I paid the final deposit the same date for a total of cost of $27,385.00. The pond leaked and it took 3 trips to repair the pond. The pond had to sit idle for several days to determine where the leak was coming from. During this time, the pump could not run and no chemicals for the auto dosage for chemicals to flow through the water. During this downtime, the rocks grew a brown film with black streaks that looked like bacteria.They had to completely reconfigure and add a new liner to repair the leak. I asked the person over the project about the brown film with black streaks and was told they would go away. They did not go away and turned into a full **** ***** during the winter. I have killed the bloom, but the pond looks awful. Midsouth Ponds has given me a quote for their maintenance program which the lowest price the silver package is over 3 thousand dollars.The pond was not in pristine condition upon receipt. The algae bloom resulted from a leak and the pump shut down, which occurred after installation. I have only had a functional pond for 3 months and that was over the winter.

    Business Response

    Date: 03/31/2025

    We appreciate the opportunity to address this concern directly with Mr. ****** When we originally spoke about the algae in his pond, we provided information for our year round maintenance plans. I was able to speak with Mr. ***** this weekend about other options that we offer including one time pond cleans. We were able to not only schedule the cleanout but also ways to improve the pond's ecosystem, including adding aquatic plants when they become available. Our goal is always to provide the best service to each customer. Mr. ***** is a valued customer and we look forward to continuing working with him and taking care of his pond needs.

    Customer Answer

    Date: 04/01/2025

     
    Better Business Bureau:

    I was contacted by ******* with Midsouth Ponds and we have come to an agreement on cleaning the pond and additional work to add plants at a negotiated and acceptable price. I do not see an actual written reponse but I am happy with the speed of their response in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ****** *****
    ********************
    Olive Branch, ** 38654

Midsouth Ponds is NOT a BBB Accredited Business.

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