We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Service

Memphis Fiberglass Pool Specialist
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a complete refinish of our pool done by this company in 2021. The contract with this company includes a 2-year warranty on the work.Beginning of August 2022, only 15 months after the work was completed, the new paint, which was part of the refinish, started to come off. According to the manufacturer, the paint will last up to 8 years if properly applied.Despite several attempts of getting a hold of the owner, who also did the work, by phone and text messaging over the last 3-4 months, the owner has not replied back.Please help us in having this company fix this issue, which is covered under the warranty per the contract.

    Business Response

    Date: 10/09/2023

    when the customer said that we had not spoken about this matter prior to this complaint being filed which could not be further from the truth we first spoke in August of **************************************************************************** the two spots that were effected one of the spots was about half the size of a ***** that spot *** have been a miss at the time paint was applied or it *** have been the result of an object that somebody *** have been either playing with or that was simply left in the pool that could have caused a chip. Now the other spot was said to be on the steps which actually wound up being oxidization of the walls in the pools step area which I explained to him that he could use a chelating additive solution to help and or prevent the oxidation of the pool paint along with brushing any areas that *** have some oxidation which can also be brought on by not keeping your chemicals correct? As for this paint has a chemical sheet that goes along with it that I personally hand out to every customer that we have ever painted a pool for its very important to keep your chemicals correct as per the chemistry worksheet, that every customer receives from us when using the Olympic, ***** two part epoxy Pool Paint. I met with the homeowner to take a look at the pool in either late September or within the first three weeks of October of 2022, this is when I explained to them what was going on and what we could do about it. So the homeowner was going to get a recommended Chelating product as I told the home owner that I would try to pick up some for them , which they were able to find the product before we could. So I let them know that I had no problem sanding down and repainting any spots that *** come up over the course of the winter as we both agreed that we should wait until spring just to make sure that nothing else chips off. Now I *** have missed a call or two from the homeowner in the spring ***be at the end of march and ***be even the first two weeks of April possibly but I contacted him toward the end of April and set up a meeting with them on the 15th of May 2023 and I told him that I would repaint the entire slope and shallow floor which they agreed and we agreed that I would perform the work at the end of the season in late September or in October. So we are in good standings with the Costumer as far as we know!!!
    We are always willing to go the extra mile for our customers!!!     
                         Thank you from all of us here at 
                         Memphis Fiberglass Pool Spec.
                         Visit us @ memphisfiberglasspools.com

Memphis Fiberglass Pool Specialist is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.