Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a patio cover. I paid ***** down. I have 2 remaining payments of $1,115 each. I noticed ****** kept skipping lines on the contract. I asked him to fill in each line of the contract. He went back and completed each line. A mistake was made and he had to complete the contract again. STILL leaving a line incomplete. I forgot to sign the contract and I returned the same day to sign the contract. A week after the contract has been signed and the patio cover is installed, ****** calls saying he didn't add taxes to the amount and that I owe him additional money. I told him that I am paying what the contract states that I owe and not a ***** more.

  Business Response

  Date: 03/15/2024

  3/15/24 I reached out to ***************** to go over her situation and issues. I let her know that I was the manager and was here to help. She was very ugly and cut me off, saying she needed to record this conversation, which I was 100% fine with. She DID NOT want me asking, how the building install went or was she 100% satisfied with the building. She said we were a scamming Company and that she referred a friend and she wished she had never done that. I informed her that if we were trying to scam her that I woud'nt be calling her on this situation and seeing how we can help make this right ect. I mean for **** sake our BBB rating wouldnt be A+ if we were in the scamming business, I can assure you that...Above I have attached the contract so everyone can see the agreement. On line 3 her contract Total Cost is *******....******* ( NOT ******.) We dont have a ****************....She signed a 90 day payment agreement. Paying 2000 Down leaving a balance of *******. The mistake that ******* made was figuring the balance of ******* @1115 Per month. Instead it should be 1321.21x2 =*******  And of course she wants to argue the lessor amount rather then paying what the contract says was the total amount....Does this sound like we are a scamming company??? Do you see where this is going??? Its called trying to take advantage of a situation that is not a situation..Thanks Gene 

  Customer Answer

  Date: 03/23/2024

  Complaint: 21432472

  I am rejecting this response because according to my contract, I am required to make two payments of $1115.00 to ProBuilt.  I attempted to make the first payment of $1115.00 to ******* on Saturday, March 23, 2024.  Apparently, I mis-spoke his name as "******" in the initial correspondence.  My apologies, I did not have the contract on my person when the complaint was filed. While in the office, I questioned the dates on the contract.  I made the purchase on February 24, 2024.  The contract stated 90 days, same as cash.  The final payment is due on April 24, 2024.  I told the employee that is not 90 days.  However, I was going to make my payments on the date listed on the initial contract.  ******* agreed that it was only 60 days.  The other male employee stated it was two 45 day payments.  I made the comment that they used DECEPTIVE BUSINESS practices.  I asked ******* to give me a recept with the balanced listed on it because I did not want any mistakes going forward.  ******* wrote a receipt using a receipt book.  It was not something printed out with the company logo on it, nor was it computer generated.  The initial contract has the company logo on it.  However, I was willing to accpet it, but I wanted the balance on the receipt.  Another employee picked up the payment of $1115.00 and threw it on the counter stating, "My manager told me not to accept this payment."  This same employee said that he could change the initial contract, and I told him that I would not allow him to do that.  I will make another attempt to pay what the contract states that I owe. Therefore, I am rejecting this response.  According to the owner's response, he left an amount off of the contract.  Perhaps, if this amount was not left off the contract, I would have made a different decision about making a purchase.  Finally, I owe two payments of $1115.00.  I was prevented from making the first payment.  I will make another attempt to make good on the contract that I have.  However, I am not responsbile for an arbitrary amount that the owner states was left off the contract.  Initially, it was stated that the amount left off was taxes.  Then I was told that the amount left off was for an option that was added.  The contract clearly list an "option" of $412.42.  I would like to come to an agreement that is equitable for both parties. The employees did not like the fact that I stated they used deceptive business practices.  Use any calendar to calculate February 24 - April 24.  It will not total up to 90 days.  The dates, the fact that initially ******* kept leaving amounts off  of lines on the contract blank (even when I asked him to fill in those blanks) along with the descrepancy regarding what is owned is why I feel as though they utilize deceptive practices.  
  
  ***********************

  Business Response

  Date: 04/03/2024

  There were no deceptive practices here. Miss ******** Signed a happy sheet saying she is 100% Satisfied with her product. The final total price was on the contract and that was all that Probuilt was asking ***************** to pay. No more no less. The mistake that ******* made was that he didn't calculate the remaining 2 payments. If Probuilt didn't not disclose the total amount to be paid on this project, I would have seen this as deceptive and would have been willing to correct it. Miss ******** husband came to the office. We explained in detail what happened and he agreed with Probuilt that the total amount was on the contract and that was all that we were asking them to pay. We appreciate there effort in agreeing to pay the final amount. Please see attached Happy Sheet. Thank you