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Business Profile

Portrait Photographers

Alford Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for Alford Studios's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alford Studios has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered photos December 11, 2023. I have not received them. I have called and emailed with no response.

      Business Response

      Date: 03/26/2024

      The problem we are having is PayPal and the postal service.  The customer did not receive either pictures from two diffent schools which throws up a red flag with postal delivery to certain homes.  I did contact the customer about delivering them personally to the school.  PayPal freezes the payment until the customer replies to PayPal that the issue is resolved.  Since postal service is involved, PayPal will not allow us to clear the complaint since we have no tracking of package.

      Let me know if you need any more information and I will happily send it.  Thank you.

       

      ***********************

      Alford Studios



      -------- Forwarded Message --------
      Subject:Fwd: Re: Your Photo Order for JUCUBEID
      Date:Thu, 21 Mar 2024 08:28:05 -0600
      From:************************************
      To:*****<*************************************>




      -------- Original Message --------
      Subject: Re: Your Photo Order for JUCUBEID
      Date: 2024-03-02 07:17
      From: ************************************
      To: ***************************;<*****************>

      These orders are not printed out and mailed from here, they are mailed from a sister lab. In order for me to get this order and have it corrected and mailed from here it need you to please contact me. I cannot log in and issue a refund. I don't have that ability but also your order was already mailed out right after Christmas break and has not been returned to us. A lot of times the post office will not deliver to apartment mailboxes because it doesn't fit because it doesn't bend, which was another reason I asked you to call. We cannot correct the issue without speaking to you. You placed your order right before all of the labs and this studio closed down for two weeks and then once we came back from Christmas break we closed another week and a half for the snow because the schools were closed. I'm trying to get all information before I go and ask them owner to refund. We fulfilled the order and mailed it out, but unfortunately, we have no control what happens once it's put in the **** office's hands.

      On 2024-03-02 00:53, ********************** wrote:
      With all due respect, I have called several times. You have the
      information you need from me. I need either the photos I purchased or
      a refund. I have already told you I didn't receive the order.

      On Wed, Feb 21, 2024, 2:45 PM <************************************> wrote:

      You can call ************ and hit 115 and it will transfer you back
      to
      me

      On 2024-02-16 07:48, ********************** wrote:
      I have called several times and have emailed with no response. I'm
      doing a charge back with the bank. This is ridiculous.

      On Mon, Dec 11, 2023, 5:54 AM Alford Studios
      <****************************> wrote:

      ORDER ID: ********

      DATE: 12/11/2023 5:52AM CST

      Customer Information
      **********************
      ***************************************************************************
      Apt 4
      ******* ** 38134
      **
      **********
      ***************************** Information
      Alford Studios
      3061 Mill Branch
      ******* ** 38116
      **********
      ************ ext 115
      ************************************

      TQVV29L7

      Folder: White******* Mid SP 23F

      Student: ***************************

      Job: White******* Mid SP 23F

      White******* Mid SP 23F~roll~WSMS0058.jpg
      Package 1E
      1 - 8x10 Portrait
      2 - 5x7 Portraits
      8 - Wallets $35.00
      1
      $35.00

      JUCUBEID

      Folder: WhiteSta HS SP 23F

      Student: ***************************

      Job: WhiteSta HS SP 23F

      WhiteSta HS SP 23F~roll~WS0685.jpg
      Package 1E
      1 - 8x10 Portrait
      2 - 5x7 Portraits
      8 - Wallets $35.00
      1
      $35.00

      Order Subtotal:
      $70.00

      Shipping & Handling
      $5.99

      Sales Tax (9.25%):
      $6.48

      Order Total:
      $82.47
      ------- Forwarded Message --------
      Subject:Fwd: White ******* Pictures
      Date:Thu, 21 Mar 2024 08:29:29 -0600
      From:************************************
      To:*****<*************************************>




      -------- Original Message --------
      Subject: Fwd: White ******* Pictures
      Date: 2024-03-02 08:14
      From: **********************;<*************************************>
      To: ************************************



      Have ****** print these and put on my desk when you can. I think we can
      get this resolved.

      -------- Forwarded Message --------

      SUBJECT:
      Re: White ******* Pictures

      DATE:
      Sat, 2 Mar 2024 09:12:18 -0600

      FROM:
      **********************;<*************************************>

      TO:
      ***************************;<*****************>

      I will have these printed early next week and bring them to the school.
      After you receive, do you mind replying to the PayPayl site that
      everything is resolved? They will continue to send you and I messages
      before they close the case. So sorry for the trouble. My cell is
      ************ if you need anything else. *****
      On 3/2/2024 8:22 AM, ********************** wrote:

      ************************************ ********** are the number and email I
      used. I would love to have them sent to the school. ********** is my
      number.

      On ******** 2, 2024, 7:52 AM **********************;<*************************************>
      wrote:

      *******

      I just received on PayPal a notice that you have not received your
      pictures. I will find out what has happened, reprint your pictures
      and ship them to you or to the school. Which had you prefer? I
      also see where you have called and emailed trying to find some
      answers. I recently bought Alford Studios and I'm trying to improve
      how customers call or email us. Do you recall the number you called
      and or the email you used while trying to reach us? Also, would
      you mind emailing me your phone number and I can call to discuss?
      Thank you and I apologize again. *****

      ***********************

      Alford Studios

      ************


       

       

    Alford Studios is NOT a BBB Accredited Business.

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