Complaints

This profile includes complaints for ALCO Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALCO Management, Inc. has 25 locations, listed below.

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• 

  ALCO Management, Inc.

  35 Union Ave Ste 200 Memphis, TN 38103-2417

  
• 

  ALCO Management, Inc.

  31 Gunn Gardens Pl (Parsons Cove Apartments) Parsons, TN 38363-4668

  
• 

  ALCO Management, Inc.

  714 S Sunswept Dr (Parkview Manor Apartments) Union City, TN 38261-4355

  
• 

  ALCO Management, Inc.

  1044 Manley St (Tyson Park Apartments) Paris, TN 38242-4916

  
• 

  ALCO Management, Inc.

  374 Mill Ave (The Metropolitan-Greenlawn Apts) Memphis, TN 38107-1420

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that had a balance of 1770 a lady name ****** was going to expunged off my record but she never did.

  Business Response

  Date: 05/28/2024

  My name is ******************************* and I`m the Regional Property Manager for Chickasaw Place Apartment.
  
  I am responding to a complaint from ****************.
  
  I first want to apologize for the delay in response; however, I just received the letter on Thursday 05/23/2024.
  
   
  
  **************** does indeed have a balance of $1770. This amount is due to late fees, utility recovery and nonpayment of rent . **************** was gainfully employed but failed to pay her rent and did not complete her Certifications as required.
  
  Unfortunately, we are unable to write off this amount.
  
   
  
  I hope this helps,
  
   
  
  Respectfully,
  
  ******************************* / RPM

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ************************* I am a former resident, I lived in ************** apartment my address was ************************** , I have relocated to ****** ***** under public housing. I have been told that its showing in the system that Im still living there and ***** as well . I have been told to clear this situation up all I needed was the Tenant move out paper work. I have reach out to the property manager ********************* . On today ******** was very rude very disrespectful to me and my landlord. she hung up the phone in our face and was being very smart with us . I have only been trying to ask her for the paperwork that I needed and she refuses to help and continues to get smart and cut off my talking . I was told that whatever business me and the property manager discussed that I need to talk to her .

• Initial Complaint

  Date:08/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in my apartment 9/23/19 i payed a security deposit of 25 dollars now 5 years later we get new management over here they are saying I paid the wrong security deposit now I owe ***** and if I dont ************ they are trying to file eviction against Me i tried talking to the management in the office they really wasnt listening to what I had to say they gave me corporate number but they dont pick up the phone

  Business Response

  Date: 09/26/2023

  Good morning.

   

  An audit was performed by HUD in March of this year 2023. The audit is called MOR/ Management Occupancy Review and is required by HUD . During the audit one of the file findings was the security deposit for ******************************* was discovered during the audit that the incorrect amount was collected and we are required to make the corrections and show proof we have made  the correct billing in order to be in compliance with HUD requirements. It is unfortunate that she was billed incorrectly , however we must comply  with the ************* In essence , ******************** paid $27 dollars at move in and only owes an additional $23 for the security deposit .

  Please let me know if I can be of more assistance .

  Respectfully, 

  ******************************* / RPM

  ************

   

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband lives in breezy point apartments in *******, I cannot reside in ******* due to lung fungus from the Mississippi river valley, however, I am his durable power of attorney & am to make all decisions on his behalf due to a few disabilities he has. They just recently changed ownership & have done some slight renovations to the buildings, but management is going to cause a huge issue for the new owners if they're not properly educated on ************** As his POA, I was in town briefly as he started a new job (post limb amputation) and made a purchase on a new car. This turned into threats by the office, that if I wasn't added to the lease, I would be arrested & banned from the property. He was able to get doctors notes in to suffice for the moment, but 4 months into his new job, they're now estimating his income at twice the level it actually is & can't seem to understand what a power of attorney is. They have actually stated that they don't have to listen, nor accept any information given by me, and have the poor man completely scared of the various threats they continue to make. They literally had him sign documents last week with shaking hands. I can appreciate the renovations, if they weren't just a Band-Aid on top of much deeper issues (pipes broken under flooring, and serious mold issued in air vents at his previous townhome) but in no way did it correct the crime, and for the amount they are now seeking in rent, there are comparable apartments with garbage disposals, dishwashers, and laundry hookups IN the apartment in a gated community right down the street for much less, and without hostility from apartment managers that enter your home whenever they please, as they truly behave like HUD & basic human rights don't apply to them. Imagine a man with one leg, as well as a stroke survivor, working nights TRYING to make ends meet, not knowing that workers will be in his house all day, and being constantly harassed by *****************************************

  Business Response

  Date: 02/28/2023

  Hello *****,

   

  I received a complaint. The compliant number is ********. I am unaware of any issues filed in the complaint. I am also unaware of who the power of attorney (*************************) is. Can you be so kind as to provide more information on the resident so that I can investigate the complaint?

   

  Thank you!

   

  WanderPerry Community Manager

  ******************************************* *******, ** 38127-8118

  t:************** f:************

  www.***********

  
  

  
  

  Customer Answer

  Date: 03/03/2023

  I clearly stated this happened at Breezy Pointe apartments, their address is ************************************************. If you worked at Breezy Pointe, you would remember talking to me on the speaker phone in the office, knowing I'm in ************** & threatening me with incarceration, as well as being banned from the property. This just further proves to me that ALCO is unaware of what goes on at their properties & who manages them. If by chance, you are the manager at Breezy Pointe as well, I recognize this is phishing on your behalf & am not convinced that you wouldn't take retaliatory against him for my honesty, as you have already made several threats towards myself & him. When someone that hasn't been bullying an amputee, that actually understands the laws & rights, reaches out to me, I will be glad to give all information requested. However, it is not up to me to cause further issues for a disabled man, when I did this report to ensure this went up the chain of command, and ALCO just seemed to forward it on without doing their due diligence. 

  Customer Answer

  Date: 03/16/2023

  The response came directly from the person who has been the issue & made threats. I chose not to disclose the information to her because I fear she would take retaliatory actions & further threaten, bully or harass the resident. **** didn't do anything but forward the complaint to the very person that caused the issue in the first place. She is the apartment manager for 2 locations & used the second location address in what I believe is an attempt to create further issues. Nowhere on any complaint did I put the name "*****" and she is very aware of who I am, because my name is on documents with the apartments & she has personally threatened me as well. This is all in the initial complaint as well as the response,so it would be a huge disservice to the community if this were allowed to just be closed because she pretended to be unaware. 

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to leasing agent in my apartments to get my water tested for possible chemicals that's making me sick and the agent refuse to let me speak with an manager. I was told by her that they weren't sending anyone out from Memphis light gas and water on the day of August 30, 2022 the time I called was at 10:23 a.m. on this day and I spoke with her from my phone number. I would like for this to be investigated.

  Business Response

  Date: 10/07/2022

  See attached

  April***** |Community Manager Ridgecrest Apts. t:************

  
  

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a water heater leaking a week ago. The apartment is flooded, on several occasions I spoke with the Manager, ****** about the situation and still havent gotten the issue solved. I have 2 small children and I am disabled! Its ridiculous how maintenance hasnt shown up to fix my issue. In the mean time, Im constantly walking around in water in almost every room of the apartment!

  Business Response

  Date: 09/21/2022

  We received the call on Sunday, August 28^th .  We immediately reached out to a contractor, who was able to make the repair on September 2^nd.  We were in communication with the resident during the repair period.  The contractor was contacted as soon as the issue was brought to the attention of on site management.

   

  Thank you and again I apologize for the delayed response.

  *******************************