Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04|04|25: I received a Formal Demand Notice indicating outstanding balance of $1055 for the property at ***************************************************************************. I immediately responded No mam I did not, I paid to view the home 5 years, 5 months, 10 days ONLY and NEVER applied to move in and not an oversight on my part. This is very concerning and unnerving. Please send me a letter indicating your egregious mistake. I started getting text and emails simultaneously. I then emailed:******|That is subjective, I will be upset if someone steals .50 of my money. The emails and text harassments is unwarranted ,unprofessional, severe and pervasive. Given you have acknowledged I am not indebted to your company, please cease all communication.

  Business Response

  Date: 04/07/2025

  Hi Quincy, 

  Thank you for bringing your concerns to our attention.
  
  We understand how frustrating it must have been to see charges appear on your ledger, especially since you ultimately did not move into the property. After reviewing your account, we can confirm that the charges in question have been removed and your balance is now zero.
  
  We sincerely apologize for any inconvenience or stress this situation may have caused. We were under the impression you were already informed of the correction per all of the emails you had with our team member, ******. Please be assured that we have also contacted our collections partner to ensure they are aware of the updated account status, and you should not receive any further communication regarding this matter.
  
  If you have any questions or need documentation for your records, were happy to provide that. We appreciate your patience and understanding.

  Thanks,

  ****

  Director of Property Management 

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ******

  ****************

  Olive Branch, ** 38654

  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a property from cb properties.. I have been having issues with them fixing problems with the property they will not replace the a/c with me having problems with it for 10 months.. the will not put in a breaker box for the power.. I didnt realize what it should be when I moved in. They just left open wires in the childrens room.. Water will not come out the water outlet for the washer. instead of working the work orders they keep closing them.. the problems still be going on.. they wont answer phones or emails.

  Business Response

  Date: 11/26/2024

  Hi *******, 

  We really appreciate you reaching out regarding the repairs to your home. From our understanding, and our correspondence via your tenant portal, all repairs have been made other than the final door frame repair and the breaker cover that has been ordered. We have someone reaching out to schedule the door frame repair and once the cover for the breaker box comes in, we will be sending someone out to place it over the breaker box. Regarding the ** repairs, based on your communication from your tenant portal, these have been repaired. If you are having any other issues with the **, please let us know via your portal and open a work order so we can promptly get you taken care of. Again, based on your responses via your portal, thank you for communicating with us and we are glad everything is taken care of and working. Have a wonderful upcoming holiday. 

  Sincerely,

  Your CB Properties Team

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid an application fee for an apartment that was not available or given to someone else. Still have not been refunded.

  Business Response

  Date: 05/03/2024

  Good morning,

  first allow me to provide clarity. On our website it shows our policy regarding application fees. These fees are non-refundable, and applications for homes are processed on a first-come, first-served basis. If a property becomes unavailable, applicants are presented with alternative options. Should they decline all alternative properties, refunds are not issued.

  
  Regarding the individual who lodged the complaint, I've thoroughly searched for the specified application using various methods, including email, combinations of first and last names, as well as variations involving the first initial, last name, and first name. Despite our efforts, the application couldn't be located in our records. I have attached screenshots .

  It's essential to emphasize that in compliance with legal regulations, we are required to retain any application where credit has been checked for a minimum of five years.

  
  Moreover, the complaint lacks an address for proper reference. Therefore, we kindly request the removal of this complaint from our records.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21594811
  
  I am rejecting this response because: the name used to apply was ***************, my husband. Also, the address we applied to was listed on the application and was ********************** It is illegal to charge an application fee as per the Tenant Act. This business is lying and nowhere were we informed refunds weren't given. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/03/2024

  It appears that there might have been a misunderstanding, and the complaint may have been directed to the wrong company. We are located in *******, **, and upon checking our records, there is no indication of a ***************. Additionally, the provided address cannot be found on the Shelby County Tax Assessor website or through online searches in *******, ***
  Furthermore, if the address does indeed exist in *******, **, we do not manage it. Therefore, it would not be possible for individuals to apply for that particular home through our website.

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I am very sorry. It appears I have indeed made an error. 

  
  Sincerely,
  
  ***********************

  220 ****** st

  *********, ON N3S 4C1 ******

  
  

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had plumbing issues dating back to Dec. 2022, all to which have aligned with our reoccurring plumbing issues 12/22/23 to 1/06/24. We had to pay rent in a home with no plumbing from 12/22/2022 to 02/01/2023 as well as 12/22/23- 1/06/24. We still have leftover pipes and tarps that ******* left and never came to clean up. As I tried to explain to ************, in which she would not let me get a word in, this was very disrespectful and unprofessional coming from office management to a tenant. To say, "well if there's a ghost then you need to call ghostbusters," and to hang up in my face was uncalled for and extremely unnecessary. We have been thorough with documenting pictures and videos because of the common miscommunication or lack thereof that we have experienced with CB. This is only to support the frustrations and inconvenience and horrible living conditions that we've had to endure. We have had to deal with flooding, toilet issues and drain issues. ************* should have sent a representative to do a walk through with the plumbing service to make sure this job was done satisfactory. The home was not properly cleaned with water restoration and cleaning to help prevent mold and mildew from a professional company (Service Master). Forward to now, after *********************** up on me, I called the designated CB number just to see if there is someone else we could speak to. I was told I would hear back from ******* 01/08/24 by end of business day. We still have not received any contact from management. Now, due to the moisture from the flooding throughout the house, we fear that mold will now be an issue which plays into our health and safety. No one from management during any of these instances have tried to follow up in order to make sure that this home is in good standing.

  Business Response

  Date: 02/13/2024

  We are writing in response to the complaint filed on January 19, ****, regarding the plumbing issues experienced by the resident, *********************, at **** Captain. At *************, we take our residents' concerns seriously and strive to address maintenance issues promptly and effectively. We appreciate the opportunity to clarify the steps taken to resolve the plumbing issues reported by ************.
  On December 23, 2022, we received a work order (WO#*****) reporting plumbing backup at the aforementioned address. Understanding the urgency of plumbing issues, we promptly dispatched ******************* to diagnose and address the problem. Due to the intermittent nature of the problem, as reported occurring mainly at night, the initial assessment was inconclusive, limiting the ability to verify the exact cause at that time.
  Upon receiving further reports of the issue, we sought a second opinion from *******, who recommended a sewer line repair and the installation of a clean-out. We obtained the necessary owner approval within three days and proceeded with the recommended repairs, investing $8,375.00 to ensure a long-term solution.
  However, on January 5, 2023, ************ reported additional plumbing concerns. In response, we engaged Main Drain Aquatics, who provided video evidence of plastic garbage bags and wipes being improperly disposed of in the toilet, directly contributing to the plumbing issues. This discovery not only identified the cause of the recurring problems but also necessitated additional repairs, which we executed promptly to ensure the resident's access to functioning plumbing over the weekend.
  It is important to note, as outlined in our lease agreement under section 6 "Maintenance," tenants are responsible for damages resulting from misuse by the tenant or their guests. Despite this, we took immediate action to rectify the situation, further demonstrating our commitment to the well-being of our residents.
  Upon reviewing the evidence, including video and pictures of the items causing the blockage, we communicated with Mr. and ************* regarding their responsibility as per the lease agreement. While we understand the frustration that plumbing issues can cause, our records and the proactive measures taken by ************* underscore our dedication to maintaining our properties and addressing any concerns with diligence and care.
  We are committed to providing a satisfactory resolution and maintaining transparent communication with our residents. We believe that the actions taken by *************, as detailed above and supported by invoices and evidence, demonstrate our ******* efforts to address and resolve the plumbing issues at **** Captain.
  We hope this response clarifies the situation and demonstrates our ongoing commitment to the satisfaction and well-being of our residents. We are open to further discussion to resolve any outstanding concerns.

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* is one of the worst companies to rent from in *******. They nickel and dime you to increase the rent. Now they have some stupid so-called benefit that you must pay an additional $39.00 for services most people either already have or do not need from them. For example, credit services. Why do I need ************* to provide me credit services when I already have this service, or can I access this service Free online? This so-called benefit also makes you pay maintenance folks to come to your home on weekends. ************* is a property rental company; things don't always break down Monday -Friday, so now you make customers incur a cost to come out anytime other than the normal 9 to 5 M-F time period. This so-called benefit forces customers to pay for insurance on their homes. If you are renting, you only need to choose "rental insurance for contents." The homeowner should be paying for insurance on their house. This so-called benefit includes using an online portal that ************* makes customers use to make payments or to request maintenance help because they don't want to take phone calls or emails. This same system was recently "HACKED," and customer information was exposed. Are ************* compensating for that, or do we continue to use a HACKED system? From most of the reviews, they are bad.

  Business Response

  Date: 02/13/2024

  Hello, the $39,.95 is a Residents Benefit Package from a 3rd ************* that is a requirement to lease from us.  We state in the lease renewal that this is the policy removing forward.  We are not aware of personal information compromised. if there was an expense, I would ask the resident submit those cost through his portal and we would work with the 3rd party company for a resolution. 

  Thanks,

  *********;

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5th, 2023, I submitted and paid an application fee of $45 for rental property ************************************************************. This rental property was listed on ************* located in *******, **. Listed rent was $1135. I applied based off the amount. On 10/6/23 at 4:15pm I received an email from Vista ****** saying, the unit was no longer available and someone paid their reservation. That was fine until I received an email one hour and 20 minutes later, 5:47pm. The email stated,, that if I was still interested I could apply for ***************** BUT the rent was now $1550. I was confused, frustrated, and upset. Although the application fee wasn't much, I paid it based off an amount that was falsely listed due to an error on CB Property. If someone pays their reservation fee the unit would be removed. It's still listed on Zillow and CB Property. I shouldn't be at fault for their negligence. I've been watching rentals for quite some time. I've never seen a price increase $415 in less than 24 hours and re-posted after realizing the error. I want my application fee back despite their site saying, non-refundable. I was misled, lied to, and I'm sure there are others.

  Business Response

  Date: 10/13/2023

  Good morning, ********,
  We appreciate your interest in *************. We want to assure you that there was no intention to mislead or provide inaccurate information. The price adjustment was an error, which we promptly rectified. As you're aware, our properties operate on a first-come, first-served basis, and you were correctly informed that the home had been reserved at both the rent rates of $1135 and $1550.

  
  We have already processed the refund of your application fee, which was stated as $40 in the application. Please contact your bank for processing times.

  
  Best of luck in finding a new home.

  
  Best regards,

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon move out I left a property in better condition than I received it. There are electrical problems. Upon meeting with the property manager, *** at the move out inspection she indicated that she was pleased with how well I kept the property up and that there would be no cost to me at all and that I was a great tenant. As I left she also indicated that she had some wishlist items that she wanted to do to improve the property. A week later after the inspection I received a bill for $500 indicating that I owe for mulch and ********* services. I called the office and explain there was never any mulch provided when I moved into the property, in fact there were overgrown weeds and downed trees. Never any landscape or mulch on the property. I indicated to *** the property manager that there was never any mulch. I also provided verification that the lawn was cut a week before I moved out. She indicated she would get back to me. Several weeks past I didn't hear anything from her so I called again and expressed my concern and dissatisfaction with being charged for items that were incorrect and that I felt it was inappropriate to charge me or request that I provide mulch on the property when none was ever there when I moved in. Explain to her the mulch is not a maintenance item when there was never any mulch on the property. Thats an enhancement. I have no obligation to enhance the property for the company or pay for professional mulching. I explain to her that was not in my lease. I was only required to maintain not improve the home. The home had electrical issues when I moved in ceiling leakage which they refuse to fix. Large trees were down. This company will try to ***** you and get you to pay for things upon move out that you never received or had when you moved in. trying to overcharge me for something not responsible for is a disservice. They gouged me for $500 upon move out. Sad. I would never lease from this company again., I'm considering filing legal action.

  Business Response

  Date: 07/21/2023

  Good morning *******,

  We are so sorry this happened to you, but I believe you have the wrong company. We do not have anyone by the name of *** on our team. We are also located in *******, ** and it looks like your address is in ********. We kindly ask that you remove all complaints filed towards ************* as we are not the correct property manager. 

  Good luck in getting this resolved.

   

   

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  2670 ********************

  ******, ** 41048

  
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mold in the bathroom it took them 2 weeks to fix the issue only reason they came because rent was due.

  Business Response

  Date: 06/20/2023

  Good afternoon, ******,

  
  We appreciate you being a valued resident of *************. Based on your message, it appears that the repairs have been successfully completed, and the issue has been resolved. We want to clarify that our maintenance request process is not influenced by the timing of rent payments. As property managers, we oversee privately owned homes, and work orders above a certain threshold require owner approval. This could be the reason for any delay, along with the need to coordinate with your schedule and availability, rather than any expectation of receiving rent. We are pleased that we were able to address and resolve the issue for you. If you have any further needs or concerns, please don't hesitate to contact your property manager.
  Thank you once again for being a valued resident.

  
  Best regards,

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26. 2023 I applied for a rental property with *************. I sent my income verification letters, mortgage statement, state id, driver license social security card with the application. After applying the system put my application on the wrong rental property address. I called ************* and left several messages, no one called me back. I received the Rental Report which shows my many years of rental history. I sent that Rental Report to *******, leasing manager. So on March 28, 2023 I went to the office and talked with *******, and told her about their computer system problems and told her the system put my application on the wrong address. She said she would correct it and process my application. I asked her so I have to pay again or apply again and she said no. She asked me for my phone number and email address and I gave it to her. She has never called me. The statement below is what happened .I WANT MY MONEY RETURNED. I WANT MY SOCIAL SECURITY CARD, MY GEOGIA STATE ID AND ******* DRIVER LICENSE, MY MORTGAGE STATEMENT, MY SSD INCOME AND VA INCOME LETTERS DELETED FROM YOUR SYSTEM PERMANENTLY. *******, YOU ARE NOT HONEST. YOU TOLD ME WHEN I WENT TO THE ************* OFFICE ON MARCH 28, 2023 THAT YOU WOULD CHANGE MY ***************** ADDRESS TO THE **** ****** AND PROCESS IT. YOU NEVER SAID I NEED TO GIVE YOU MY SOCIAL SECURITY CARD AND LICENSE AGAIN. I SUBMITTED THAT INFORMATION WHEN I APPLIED ONLINE WITH THE HOUSE AT **** ******. THE SYSTEM KEPT KICKING ME OUT SAYING MY ***** ACCESS IS DENIED WHEN I ATTEMPTED TO APPLY FOR **** ******. WHEN I APPLIED USING MY OTHER ***** ADDRESS IT ATTACHED ME TOTHE **** ****** HOUSE.I TOLD YOU EVERYTHING AND YOU SAID YOU WOULD TAKE CARE OF IT.I ALSO TOLD YOU I HAVE SEVERAL RENATL LEDGERS FOR MY RENTAL HISTORY AND YOU DID NOT WANT THEM. I HAVE THE ***** TO CONFIRM IT.************* HAS LOTS OF BAD REVEIWS. AND IF I HAD KNOWN YOU WOULD TAKE ME THROUGH THIS HASSLE I WOULD HAVE BYPASSED *************.I EVEN WENT SO FAR AS TO GET UNTITILIES IN MY NAME FOR **** ******. NOW I HAVE TO GET THAT CUT OFF. AND A TRANSFER FEE WILL BE ATTACHED BY MLGW BECAUSE OF *************.I WANT MY MONEY REFUNDED. AND ALL MY INFORMATION PURGED PERMANENTLY FROM YOUR COMPUTER SYSTEM. DO NOT KEEP ANYTHING ON ME IN YOUR COMPUTER.

  Business Response

  Date: 04/10/2023

  I have sent this information to our property management team to research and resolve. We do not do anything manually within the application process, the software we use automates the entire process including uploading the attachments onto the property the applicant chooses. Any error here would be system error and not human error on our team's part, so there is nothing being done maliciously to harm this applicant or misuse their information. If she chooses not to apply for a ************* available home we will mark her application as withdrawn, but the documents she uploaded remain part of the system and we have no control over what she uploaded. Once our property manager reviews the communication with this applicant and confirms whether we've already refunded the application fee, I will respond here again. 

  Business Response

  Date: 04/20/2023

  *****, thank you for the follow up. FYI my last day with ************* is at the end of April. To ensure the team here is still able to see and respond to these alerts for future issues/complaints, please add *********************** ******************************** to the distribution list. Thanks you. 

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting through ************* and this is my experience:My ceiling is leaking in two separate locations and I have been trying to get it fixed for almost 2 months.. One location in my living room. And another in my kitchen. The first night I moved into my new home, I awoke to water pouring onto my face from the neighbors apartment above. I've had to scrub black mold off my kitchen wall as the continuous leak from my ceiling is causing the paint to crumble and separate and mold to spread. I have put in several work orders since the very first week I moved in, and still there is water leaking from my ceiling into my living room as I type this very review. I don't see how it is acceptable to show so little compassion for human beings. I pay for shelter, I shouldn't have to have water pouring literally onto my head. I am deeply disappointed and uncomfortable. I do not feel safe. Please fix this.

  Business Response

  Date: 02/28/2023

  The vendor we assigned to this project is a professional plumbing company. Their tech resigned and we have reassigned the issue to another company. The representative from the new plumbing company will contact this resident for access if needed. The plumbing issue is not in her unit, but the unit above. We will make sure they check the space below the upstairs unit to verify all repairs are completed and leaks have been resolved.