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Business Profile

Resume Services

The Resume Genies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resume Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Problems with Product/Service
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this subscription to resume genius in March of 2023, within 7 days of the date of originally starting the subscription well within the 14 day trial period. I just noticed on 6/23/23 that I was still being charged ***** per month, and cancelled for a second time. Also when reviewing all charges in the month of April I was charged twice once on 04/22/23 and once again on 04/28/23 I was billed a total of 4 times from 04/22/23 to 06/22/23 in the amount of ***** all of which I should not have been charged. I have emailed resume genius many times and have only received emails back saying that there charges are legitimate not once have they looked into the double charge in April. I cannot find the original cancellation email in my emails. But I know I cancelled this account within the first week of starting it since I only used there service to help write my resume and after that had no need or use for it I have requested a refund for these charges and that is what I am seeking now is a refund for the 4, ***** charges that was charged after I had originally cancelled this account.

  • Initial Complaint

    Date:04/04/2023

    Type:Problems with Product/Service
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When purchasing a one time item, they signed us up for a monthly subscription that took us MONTHS to figure out was being pulled from a CC. I hen trying to cancel their customer service was awful, condescending, and extremely unhelpful. They refuse a refund despite that the person who had the account, and the persons card it was were two different people, and they card holder was only aware of the one time charge for the one single item. They are preying on people by doing this, it needs to be illegal.

The Resume Genies is NOT a BBB Accredited Business.

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