Complaints

This profile includes complaints for Southern Roofing & Renovations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southern Roofing & Renovations, LLC has 21 locations, listed below.

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  Southern Roofing & Renovations, LLC

  1683 Shelby Oaks Dr N STE 6 Memphis, TN 38134-7439

  
• 

  Southern Roofing and Renovations Atlanta

  1337 Capital Cir SE Marietta, GA 30067

  
• 

  Southern Roofing And Renovations

  237 Oxmoor Cir Ste 104 Birmingham, AL 35209

  
• 

  Southern Roofing & Renovations, LLC

  1289 N Gloster St Ste C Tupelo, MS 38804

  
• 

  Southern Roofing & Renovations Dyersburg

  1161 Hwy 51 Bypass N. Dyersburg, TN 38024

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I have been working with this company to get our roof and ceiling repaired after we discovered a leak in the ceiling coming from the roof. From the beginning, they assured us they would handle everything through our insurance claim. However, for about the past four months, weve been getting the runaround. They continue to say theyre working on fighting the claim or that someone will be coming to get a sample of the roof, which has yet to happen. The lack of follow-through has been extremely frustrating. We trusted them to manage the process, especially while I have been away, but they havent delivered on their promises.

  

  Business Response

  Date: 07/09/2025

  We sincerely apologize for the delays and frustration youve experienced while waiting on updates regarding your roofing and ceiling repairs. Your concerns are completely valid, and we take them seriously.

  Unfortunately, your project was previously assigned to a representative who is no longer with the company due to ongoing performance issues, including lack of communication and follow-through. As a result, your file did not receive the attention it deserved. We deeply regret that this negatively impacted your experience.

  As of this week, your project has been reassigned to a new technician, **** ******, who is actively working to get everything back on track. **** will be reaching out to you directly within the next 24 hours to introduce himself, assess the current status of your insurance claim, and provide a clear plan moving forward to resolve any outstanding issues.

  We remain committed to completing your project and restoring your trust in our company. Thank you for your patience as we work to make things right.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Katleia ******

  ***********, ********

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was not done properly as I was told by representative at time of work. Have more issues with new roof than I did to start. Called at end of September 2024 and was told they would send someone out to check it out. After weeks of no one coming by tried to contact them again, took a nasty voice mail to finally get a response. After finally getting someone to come by only to tell me that the work that should have been done was not and I was out of warranty any way. This only happens when the rain comes from the north but again I have more water spots when it does than I did before they did the work. I have tried numerous times to get phone records from phone company and can't for some reason get the last four days of September apparently due to phone service change. I will keep trying, but I do have in my ****** search having them on there September 30. That was how I reached out to them by googling them and called of site. This was an insurance claim and they didn't do what they told me. I understand that these representatives no longer work for them but at the time they did. I told them I wanted to be there on my day off to watch the work to insure work was done properly because construction is my occupation. Unfortunately for me they showed up a day earlier and by time I was able get home they were almost done. That's when I asked the gentleman about it and he assured me it was done correctly. Only to find out in the right situation it was not

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our services. At Southern Roofing and Renovations, we strive to provide the highest quality workmanship and customer service, and we regret that we fell short of your expectations in this instance. We take your complaint very seriously and have thoroughly reviewed the details you provided. We understand that the work performed on your roof did not meet the standards you were promised, and we deeply regret the ongoing issues you are experiencing. We also apologize for the delays in responding to your concerns and for any miscommunication regarding the warranty.

  While we acknowledge that the warranty period for your roof has expired, we would still like to schedule a time for one of our jobsite supervisors to inspect your roof and perform a leak detection. Our goal is to ensure that the work meets the quality standards we promised, regardless of the warranty status. We regret the delays in responding to your calls and the frustration this caused. We are reviewing our internal processes to ensure that customer concerns are addressed promptly and professionally in the future.

  We also understand the challenges you faced in obtaining phone records. We will work with you to verify the timeline of your communications with us and ensure that all details are documented.
  
  While the warranty has expired, we are committed to working with you to find a fair and reasonable resolution. Please contact me directly at ************ or ******************************************* at your earliest convenience so we can schedule an inspection and discuss a resolution plan. Our supervisor will need access into your home as well as on your roof to perform the leak detection and assess the situation. 
  
  Thank you for giving us the opportunity to address your concerns. We value your feedback and will use it to improve our services moving forward.

  Sincerely,

  ****** Loft

  Southern Roofing and Renovations

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been working with this company since August trying to get our roof and ceiling repaired and we have been getting the run around for the last four months. We've been told that they are working trying to get our issue solved but when we call for updates no one has been answering. The supervisor (Destiny) gave my husband her cell number *** use if we had any questions but when we contacted her by cell and also called the office no one has been answering. My husband spoke to Destiny last Monday December 30, and was informed the project manger we had been working with is no longer employed by the company, however, that same day a new person contacted him by the name ****** letting him know she would be taking over as Project Manager, we haven't had any contact since then and to be honest this becoming very frustrating. I don't know if our calls are being intentionally ignored or not but when calling a business someone should answer the phone especially if you have given the customer your personal cell and assured them you're working on their behalf. I don't know if this is some kind of scam but it sure feels that way when we have been getting nothing but excuses for the last four months.

  

  Business Response

  Date: 02/19/2025

  Mr. and Mrs. *****

  I am so sorry that you have had issues getting in touch with us. We have been working through a large restructure of our company to improve our services and offer a better experience for our customers. 

  Ms. ******* said she spoke with Mr. **** yesterday and we will be coming out to do an estimate for the repair that your insurance company approved so that you can make a decision on whether you want to proceed with the approved repairs or dispute the amount State Farm agreed to cover. If you have questions or concerns or if you experience any issues reaching Ms. ******** please contact **** ********** Assistant Manager, at ************ or ***** ******* Territory Director at ************. 

  Thank you for your patience and the opportunity to improve our service. We greatly value your business and are committed to ensure you are 100% satisfied with our services. 

  Sincerely, 

  ****** Loft, Compliance

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******, ***resentatives came to home about my roof. The original *** is named ****** and he had two other gentleman with him. Lanzie stopped to discuss filing a roof claim because my shingles were out of date and needed updating. Shared this is under the act of nature or something that is the law in ******* due to weather conditions. His two coworkers climbed on my roof and pulled shingles off sharing they needed to be sent to the lab and there was nothing I need to do and a claim would be filed on my behalf. Lanzie assured me this was protocol and there was nothing I needed to do and regardless of if it was approved or denied my roof would be fixed or my shingles ***laced. On July 15, 2024, ********** *** came out and ****** was in attendance. On July 22, 2024 I received a denial letter from StateFarm saying the damage is less than my deductible and they would not cover claim. Lanzie shared that the shingles were being tested and no worries because roof will be ***aired. They will resubmit to ********** after results come back. I had been in contact with ****** until August *******. After no follow up for a while I reached out to ****** twice via text on September 12 and 13. A few days later ****** calls and shares he is no longer with the company and shared with me the ** number to follow up. I called The **, ****** at ************ and he had ***** H follow up,with me on October 4, 2024. I shared with him the documentation from ********** on October 5, 2024. He told me he was going to come out to look at my roof and has not heard from him since. I sent him a text on November 4, 2024 and no follow up. I have called the ** and left messages and no follow up. My last outreach was on November 18, 2024 and nothing. I asked the young lady to have him text or leave a message and nothing. I just want them to ***lace the shingles they took down. I have tarp on my roof. They moved so fast and now Im bent over. The guarantees I received were fake.

  

  Business Response

  Date: 02/21/2025

  Ms. ********,

  I'm so sorry for the issues you've experienced working with Southern. Lanzie is no longer an employee with our organization, and it appears he gave you an incorrect phone number for me. I am the General Manager, but my direct number is ************. I will be contacting you tomorrow, Friday, February 21 to schedule a time for me to come out to replace the missing shingles or address what needs to be done to resolve your issue. I look forward to speaking with you tomorrow. 

  Sincerely, 

  ****** ******, General Manager

  **************

  Email: ******************************

   

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Southern Roofing replaced our roof in May of 2020. Before starting the project we asked ***** if we needed to have our Gutter Helmet removed and he advised us it was not necessary. This voided our warranty with Gutter Helmet. The roofing company nailed the guards to the decking. The guards cannot be adjusted. We are asking for this matter to be handled promptly.

  Customer Answer

  Date: 08/22/2024

  I also wanted to add that 5 guards were bent during the roofing job. ***** acknowledge the issues with the guards the same day the roof was installed. He sent the roofers back out on May 20, 2020. The guards were still dented and not repaired properly when the roofers left. ***** promised to address the issue on several occasions but stopped answering our calls. I have documents to support this claim. 

  

  Business Response

  Date: 10/11/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience caused by the damage to your gutter guards during the roof removal process. Our goal is to always provide high quality service, and we regret that we fell short of your expectations on this occasion.

   

  We understand the damage has voided the warranty on your gutter guards and we take full responsibility for this. As part of our commitment to customer satisfaction we would like to offer you a new gutter guard system.

  We will be reaching out to you to inquire if you'd like to use the same company previously used and will get this project scheduled as soon a possible. 

   

  thank you for understanding. 

  feel free to contact me at *************

  ********* *******

   

   

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/1/2023 ****** from Southern Roofing and Renovations came to me and said I could get a new roof because the the repair authorized by my insurance co could not be done without replacing the whole roof. They took one shingle and put a temporary cover in its place. I heard nothing for several months and being winter I was in no hurry.I contacted them in early spring and they knew nothing about my problem. I was able to contact the district manager and explained my problem. They sent another crew out and they took another shingle and cover it temporarily and stated they would have it tested to find out if it was still in production.They came back in about a month with one bundle of shingles and said this is the same shingle. They proceeded to take pictures of the bunch and its measurements. Then they went up on the roof and removed another shingle and replace it with the new shingle and took pictures of everything. Even though the new shingle color in not like to old ones, they said would they tell the insurance company it would do more damage to the roof to replace only those shingles around the vents (the insurance company approved replacing the vents and surrounding singles only).On 7/1/24 the insurance company denied replace the whole roof. I called Southern Roofing and advised them of the denial. I heard nothing from them since. I called several numbers of Southern Roofing, I did get the number of **** here in ********** *************). On 7/30/24 I told to I believe it was **** to do something about my roof either show the insurance company that the color does not match or just replace the missing shingles. I have heard nothing since. I leave messages with no response. I have tried to contact corporate but no help.

  

  Business Response

  Date: 10/11/2024

  General manager is in contact with homeowner and working with to resolve any issues, the shingle test performed is a lengthy process.

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Southern Roofing and Renovation in the north little rock. On May 23, they damaged the beam of my master bedroom bathroom window during installation, and the quality of the installation was unsatisfactory. Southern Roofing and Renovation instructed me to find a window installation professional myself, so I consulted Ntegrity Windows.The window expert from Ntegrity Windows informed me that the beam was damaged and required repair. The beam supports the weight of the brick wall above the window, and not repairing it poses a safety hazard. However, since I have an installation contract with Southern Roofing and Renovation, they have delayed amending the contract, which has prevented me from signing a contract with Ntegrity Windows.From May 24 to June 19, Southern Roofing and Renovation neither amended the contract nor sent anyone to complete the installation or clean up the construction site. Due to the partially completed state of the window, there were numerous issues including energy loss from the air conditioning, water leakage from the window, and the master bedroom being unusable.Despite multiple requests, they only sent someone to complete the installation on June 19. During the installation process, they did not repair the damaged window beam but simply covered it with the trim. I am now very concerned about the safety of the window.I intend to seek compensation from their insurance company. On August 12, I emailed the company manager requesting their insurance information, but they have ignored my request. I hope the BBB can mediate this issue and ensure Southern Roofing and Renovation cooperates and that their insurance company addresses the repair of the window beam.Thank you for your assistance.

  

  Business Response

  Date: 09/30/2024

  As a company, we went above and beyond for Ms. ***** All of the work from the original contract of $18,000 was completed to code to our knowledge, as well as additional work that was supplemented for to her insurance company, funds that she did not feel we deserved. Even so, we came to an agreement of an additional $3,469.21, which was much less than half of the money she received from her insurance for supplements we submitted. On the day we finally settled up she was fully satisfied with every aspect of the job, but we are more than happy to get back out and correct whatever issues she feels need to be addressed. Please let us know what the next steps are, if any. Thank you!!!

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22153753
  
  I am rejecting this response because: I need the company to take action soon and not just make promises.

  The letter to the Southern Roofing and Renovation LLC:

  Thank you for finally responding. First, I would like to ask if what I stated in my complaint is factual. If not, please correct me. If it is true, then when your subsidiary does such work, is this what you refer to as "going above and beyond"? What level of work would be considered your normal standard?

  Secondly, you indeed did not receive all the compensation from the insurance company because I did not entrust all the repair work to you. I hired other companies and also did some of the work myself. Additionally, you cut corners. For example, you have not yet replaced some of the siding that was damaged by hail. This portion of the payment has not been settled with you. Furthermore, you gave me $200 for cleaning my gutters. This was because you did not replace the drip edge according to code when you changed the roof. I discovered this and requested you to rectify it, but you delayed for six months before finally installing the drip edge. I could not install the gutter guard until you completed the drip edge, and by the time you installed it, the gutters were already very dirty. I had to spend an extra $200 to clean them. That's how it went.
  You promised you would get back out and correct the issues for me. I have made it very clear that I need you to provide the contact information for your insurance company so that I can give the correct information to your insurance company, ultimately achieving the goal of fixing the damaged window beam and eliminating the safety hazard. Please be aware that this window is located directly above the tub, which has strict safety requirements. I hope you can take action soon and not just make promises
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 10/01/2024

  Ms. ***** we cannot promise any work to be done or funds to be issued for work we don't deem necessary at this time. However, I'd like to help any way I can, especially if there are safety hazards due to our installation of your new window. That being said please provide an estimate for the necessary repairs from the window company you would like to work with, mentioned in your original message as "Ntegrity Windows". We ask also that you please be sure to include a written and signed statement from them going over, in detail, why these repairs are necessary. Looking forward to getting this resolved! Thank you. 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22153753
  
  I am rejecting this response because: I need their insurance company to step in.

  Southern Roofing and Renovation LLC:

  Your company has insurance, which was one of the reasons I chose you. Now its time for your insurance company to take action. You replaced a window, but two different teams came and went without completing the work and left the site uncleaned, resulting in my inability to use the master bathroom for over two months. The last team barely completed the work, leaving a low-quality window that poses safety hazards, yet you referred to this as 'we went above and beyond.' Now, in the face of the safety issues with the window, you say, 'we cannot promise any work to be done or funds to be issued for work we don't deem necessary at this time.' I have truly lost confidence in you. Please formally notify your insurance company and provide me with your insurance company's contact information. Thank you.
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 11/19/2024

  Hui, 

  As stated in our previous response, we cannot at this time provide you with the requested information. For that, we would need a written and signed statement from the window company you have dealt with explaining what is wrong with said window and the installation of. 
  

  I hope we can get this misunderstanding resolved as soon as possible and thank you for your patience. 

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22153753
  
  I am rejecting this response because:

  False Advertising?
  When you were negotiating with me, you indicated that you had insurance, but when an issue occurred, you refused to provide the contact information of your insurance company to the customer. Was that just false advertising on your part?
  Who should judge?
  The window was installed by your company, and you damaged the window, creating a safety hazard. I have photos as evidence. Since it was your company that damaged the window, shouldnt it be your insurance adjuster who comes to the site to assess the damage?
  You lack credibility, and your actions have also affected my own credibility. You damaged my window, and at that time, you suggested that I hire a professional window installation company to fix it. This is why I had a window installation technician come to the site for an estimate. During the evaluation, the technician informed me that, in addition to the regular installation, the previously damaged area would need extra repairs at additional cost. However, because you continuously failed to formally amend the contract, I was unable to sign an agreement with the window installation company. This wasted their time and affected my credibility. They eventually stopped answering my calls.

  I truly hope this issue can be resolved as soon as possible. However, in order to protect my rights, I will patiently wait for your response. I believe the BBB will ensure justice in this matter.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Southern Roofing overlooked damages on my roof that caused problems with leaks around the chimney. A new roof was installed on my home by Southern Roofing April 2023. A few months later, I noticed a large brown spot on my ceiling near the chimney area. There was a snow and ice storm in the month of January 2024 that revealed a lousy job that was done by this company. I called the site manger about the large brown spot on my ceiling, and he stated he would someone to take a look at my roof. After several texts and calls, he finally sent his worker to look at the roof. Southern Roofing inspector determined there was rotten wood around the chimney that needed to be replaced and would cost $1300 to make repairs.I just paid to have a new roof replaced with a warranty and now they are charging extra for their mistake. I notified my insurance, and they sent their inspector and determined that roofer didn't use new flashers around the chimney. After texting the site manager several time that the problem should have been addressed during the installation, then he completely stops communicating with me. I tried to contact the owner and he would not respond to any texts or calls. Just looking for help on trying to get this problem resolved.

  

  Business Response

  Date: 07/12/2024

  This was passed along to my General Manager and Vice President. ******** both tried numerous attempts to please the homeowner and come to an agreement but the homeowner is still not pleased. 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/31/2023 received new roof. Roof is severly leaking due to poor wokrmanship. Contractor was sent out to fix the work 01/25. He supposedly fixed the flashing along the chimney where he thought it was leaking. Another contractor came out 01/29 to fix the **************. He stated the trusses, plywood, insullation, etc needs replaced and repaired by cutting through the siding. He also stated the roof needs sealed properly. He said he would tell the roofing company and they would get back to me. I received a call from the owner of the roofing company a few hours later. He was accusatory, hostile, and showed there is a pattern of negligence and poor workmanship. He used scare tactics to put me down while telling me this is not in result of his contractors nor did they say any such thing of making the repairs from their damage. He denied any respoinsbility. I don't know what to do. ******* is steal leaking, my trusses/support beams are severely damaged and moldy, and this company will not take responsibility or fix this.

  

  Business Response

  Date: 02/13/2024

  I dont know which roof this is. I need the consumer to provide the name address and phone number for this complaint.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** came to my home and evaluated the flat roof between the house and garage. He confirmed that there was leakage but said he would be back the following Friday during an upcoming rainstorm to further evaluate the leakage. He did not return. My calls to the company for more than six weeks have not been returned. The receptionist gave me ****'s number but messages are not returned. An email was unanswered. Since they installed the roof, I would like for them to evaluate the necessary repair work to be done.

  

  Business Response

  Date: 09/12/2023

  This roof was installed on 12/2/2019 and is out of our warranty period.  I understand since we installed the roof he would like for us to quote the repair.  Mr. **** is no longer with the company and I see no notes in the system that he came out after receiving a call.  I will get contact the ** of that location and have him reach out to ****************.