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Business Profile

Screen Printing

Think Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought cheerleader pants and a wicking 1/4 pullover through an online pop-up site for my daughter. The order was placed and paid on 11/24/2022. The order number was *********. I paid $52.68. I ordered a large cause that is the size my child generally wears in clothes. However, the pants were so big, they went to her neck. The pullover fit her like a dress. When I emailed the company to ask for a refund or exchange, they told me they didn't do returns or exchanges and that the pop up link clearly stated that. However, no sizing guidance was given on the pop up site. I was told I could order the correct size for an additional charge.

    Business Response

    Date: 01/12/2023

    Hello

     

    Please see attached screen shots , the opening page stated no exchanges or returns could be made. Also , please see the sizing.png photos , all items had the youth and adult size listed on the page , this customer did not look at the sizing chart that was provided when she was ordering. And there fore she ordered the wrong size for her child. We clearly stated on our web page that things could not be returned , and also provided sizing for the items being ordered. I dont see how we should be held liable for her choosing the wrong size. Please feel free to search the site yourself : BonlinCheer_2022 | Think Threads | powered by *********** (itemorder.com)

    Customer Answer

    Date: 01/12/2023

     
    Complaint: 18724340

    I am rejecting this response because: My issue was not resolved. I will gladly do an exchange for the correct size but I will not pay a dollar more to this business. 

    Sincerely,

    *******************************

Think Threads, LLC is NOT a BBB Accredited Business.

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