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Business Profile

Senior Care

Eddins Thing Enterprises

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial contact was on 2/15/23Ms ******************** applied to my post on Care.com with her personal profile though she planned to use her empoyees for care givers.Ms ******************** is CEO of her IN home ****************** ******************** Thing Enterprose was to provide In **************** on a prn / or an as needed basis. I needed a caregiver for 11pm to 7 am on 2/23 and 2/24 and 8pm to 7 am on 2/25 and 2/26/23 as my regular care giver was taking the weekend off.Ms ******************** agreed to send the caregiver Ms ******** for a meet and greet on 2/12/23 but on the morning of 2/21 insisted she have the service agreement returned prior to the meet and greet. Ms ******************** could not wait till later in the day and advised me she had to have the agreement before her caregiver could come for the meet a nd greet and she ***** not cover the hight shifts,I texted Ms ******************** I was at my Doctor's *********** and would not be sending the Agreement.That evening Ms ******************** emailed me aa cancelleation notice and an invoice for $1960 for 44 hrs plus 26 hrs followed by 2nd invoice for the 44 hrs . I did not sign the service Agreement and no services were provided.

    Business Response

    Date: 04/20/2023

    Greetings, I have attached your signed contract that gives consent for services. In this contract, under the "acknowledgements" tab, it shows that you received and viewed **********'s policies. Per our policy, clients are to give the agency a 14 day written notice prior to cancelling our contract to avoid fees. As the owner of the agency, I also work in the field as a caregiver. My staff was offered  to cover the shifts that were not listed in your ad, and that i was unavailable for. I have also attached the original schedule that was requested. Your knowledge and consent to a meet and greet with my staff shows that there wasn't a false advertisement. I do apologize that we could not come to terms with your care needs.   

    Customer Answer

    Date: 04/24/2023

     
    Complaint: 19846241

    I am rejecting this response because:

    Sincerely,

    *******************

    Business Response

    Date: 04/26/2023

    This is a legal matter. 

Eddins Thing Enterprises is NOT a BBB Accredited Business.

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