Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mar. 6, 2019 I purchased 4 ** ******** tires, which included free tire rotation/spin *********** thought included road hazard because all that is worked into the cost of the tires. Dec. 30, 2019, I waited for my truck as they rotated the tires & received their receipt of no charge. My mistake today, Nov. 14, 2024, was not bringing my truck in for tire rotation because **** Tire would not have gotten away with telling me what they told my husband when he brought my truck in at 7:38 am. My husband showed the tire purchase receipt & the 12/2019 free rotation/balance receipt to the manager, & told him that there was a nail in the back right tire & the tires needed rotation/balance. The manager looked at the 2 receipts, handed the receipts back, & replied, "No.....No" which my husband understood to mean that there was no longer covered tire *************** hazard repair. He did not write up a ticket on my truck, he told my husband they only had 1 bay open, & it would be 3 or 4 hrs. before they could get to it. My husband noted there was just 1 customer before him. A customer came in after my husband, & the manager wrote up a ticket on that vehicle. Believing he would have to pay for both the *************** hazard repair since he was told "no" plus having to wait over 4 hrs. before he would get my truck home, my husband left & drove to **********, ** to ****** Tire for a $60 rotation/balance & $75 to remove nail & repair tire, all done in 35 min. I called & spoke to the manager at **** Tire who told me rotation was still free, but not road hazard as this was not covered in 2019. This was not conveyed to my husband, just the "no...no" response. All the manager had to do was tell my husband "YES" rotation is covered, but there would be a charge for road hazard. That would have saved us $60.
Business Response
Date: 01/07/2025
***** ****. I did speak to Mrs ***** about this. Her husband came in thinking he had road hazard coverage which he did not. I explained to him that road hazard was not covered . He thought that meant we would not rotate at no charge and left the property. All tires we sell come with free rotation only. Mrs ***** seemed satisfied when I told her rotation was free but repair was not. It was a couple of months ago.Customer Answer
Date: 01/07/2025
Complaint: 22556763
I am rejecting this response because: My husband did believe we had free road hazard repair when he came into **** Tire. He showed the receipt of when we purchased the tires & told Mr. **** that 1. There was a nail/screw in the back right tire. 2. The tires needed to be rotated & spin balanced. Mr. **** looked at receipt & responded verbally, "No, no." & nothing beyond that & handed the receipt back to my husband. Mr. **** said there was only one bay that had service techs working at that time & it would be several hours before they would be able to service my truck. My husband noted that there was one customer ahead of him. Other customers came in after my husband & Mr. **** wrote up work tickets for all except my husband. My husband considered that with no work ticket written for him, the "no, no" response, the "several hours" time frame; it was pointless to stay at **** Tire & he did not have 8 hrs. to devote to sitting at ************* as more customers may arrive & have work tickets written up for them. This is why he left.
Sincerely,
***** *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.