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Business Profile

Towing Company

Absolute Towing & Recovery, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This illegal company hiding under the names of Superior Towing is illegally towing peoples cars without complying with the law. ***** is about to come down on their flat eyes head like a ton of bricks. The public should know so they can come forward to handle the business.

    Business Response

    Date: 01/19/2024

    We at Superior Towing follow all guidelines set forth by the *************** and the ******************. Superior Towing is owned by the parent company Absolute Towing & Recovey LLC. There are active and current business licences for both companies. As for the claim of ilegal it is false.In our contracts with property owners both companies are allowed to do tows on the properties. As for the statement of the customer we dont understand most of it. We have responded to the parts we could understand. Thank you.

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle has been held at this facility for over a week and no one would answer my calls during business hours. The business card information doesn't match the information when you call in. I believe this towing company intentionally held my vehicle to charge more storage fees.

    Business Response

    Date: 11/29/2023

    Please advise consumer we need to know what type of car and what property it was towed from. Also the date of tow. We are unable to respond with such little information.

    Customer Answer

    Date: 12/04/2023

    The vehicle is a ***** blue 2021 Jeep Gladiator 

    Towed from in front of Top Golf located at ***************************************************************

    Tow date was 11/17/2023

    Customer Answer

    Date: 12/05/2023

     
    Complaint: 20932415

    I am rejecting this response because: Date Sent: 12/4/2023 8:18:08 AM
    The vehicle is a ***** blue 2021 Jeep Gladiator 

    Towed from in front of Top Golf located at ***************************************************************

    Tow date was 11/17/2023

    Sincerely,

    ***********************

    Business Response

    Date: 12/05/2023

    The custowers vehicle was towed via the ******* police **** due to an accident. The customer states that we over charged. Our prices are set by the city. As far as our company not answering the phone. We find that hard to believe as we have operators 24 hours a day 7 days a week. Thank you for your time.

    Customer Answer

    Date: 12/10/2023

     
    Complaint: 20932415

    I am rejecting this response because: I called several times during the stated business hours and left voice messages. I didn't get an answer, nor was my calls returned, or voice messages responded to. I personally came up to the office during business hours and no one was there. Representatives at my insurance company, my legal team, and my friends, also called and didn't get an answer or responce after leaving a voicemail. The insurance company was finally able to reach the company over two weeks after the vehicle had been towed.

    Sincerely,

    ***********************

Absolute Towing & Recovery, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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