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Business Profile

Towing Company

B & C Wrecker Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for B & C Wrecker Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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B & C Wrecker Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      B&C Towing was contacted on June 1st to pick up my 2014 Dodge Challenger and take it to the shop for transmission work. When the driver delivered the car the shop owner called me and told me that the vehicle had been damaged in route to the shop. He sent pictures showing the trunk being broken and the tow truck driver jumping off the wrecker on to the trunk trying to get it back closed which caused the hydraulic bars to break and become wedged between the body of the car and the trunk. I called B&C ****** and spoke with the Towing Manager ***** who advised to get an estimate and they will repair it. I got an estimate 2 weeks later from Reeds Auto Shop for $2500. When we took the estimate ***** stated they would not pay that and take it to Brewers. ******* advised they didnt want to put on a new truck but could do the work way less than Reeds which was not acceptable. After calling B&C back, ***** advised that Brewers would do everything that was listed on the estimate from Reeds. It has been over a month and no one is answering B&C phones ************) and when I reached out to the Repo number to speak with the owner *************************, the lady keeps advising that she will give him the message and I have yet to hear from them since they were supposed to schedule the repairs with Brewers. I called today (07-12-22) and asked to speak to the owner again and the lady said shell tell him to call me whenever he comes in. So for over a month, Ive been driving with my trunk tied closed and damaged because of their driver.

      Business Response

      Date: 07/26/2022

      we did tow the car in question....it was parked in her yard with the hood facing the house....no key was with the car....my driver loaded it from the back of car on a rollback. he took it to a trans shop in ********...when he got there the trunk lid was open and bent back....after he unloaded the car he talked to the guy at trans shop about the trunk being open.....he then reached up to close the trunk. the trunk struts was off the trunk lid and was closed .....we never had a key to open the trunk....the owner of shop called her to let her know to call my disptatcher ***** about the trunk lid....they did talk about taking it to get it lookoed at.....he did not tell me about it.....aperently it was took to another body shop for anothere quote that she did not like because she thoutght it was not going to be painted to match her car....i found out about this the day before she showed up at my office.....she came in and talked to ***** about it, he came and talked to me.....i felt we are not responcable due to we did not touch the trunk or enter the trunk or even have a key to enter the trunk...if it was not closed properly it was not due to us towing the car....but i advised ***** to have her to file a claim with her ins and they could subulgate with my ins....he advised her of this and she went to raising her voice ,yelling and hollering and pointing her finger and cussing . i was on a bussiness call in my office and had to end the call to go out to lobby and demand she leave,,,,yes i got loud, yes i cussed and yes i had to call the police on her....yes i had to threaten her with pepper spray....at no time did i threaten to shoot her,didnt ever have a firearm nor did i call her a black b**** like she claimed.... she called her mom and her mom  told her to go outside till police arived....her mom and i talked... during this conversation her mom told me how they had cleaned out all the contents of the car and trunk and removed the tag the night befor we towed the car...very poss how her trunk was not closed properly....there was also looked as thought the car had been wrecked and somewhat repaired in the rear quarter panel.......i explained to her what happened and told her to file a claim with her ins.....they  then put up a long post on our ******** page telling her side of story....we did not repond....still we have not been made aware of her filing a claim......sorry for the bad spelling and everything... my secatary is off today.....thank you.....still all she needs to do is file a claim with her ins and they know how to get in touch with my ins.....

      Customer Answer

      Date: 07/27/2022

       
      Complaint: 17556133

      I am rejecting this response because: The owner has lied. We did not open the trunk. I took my items out of the back seat of my vehicle. Secondly, my was not wrecked at all. The tow manager and driver owned up to the damage and took full responsibility. However, the owner decided to call the insurance company a head of time and advise them that they were not in fault. He stated that when we spoke that he had already reached out to them to let them know it was not an issue they caused. The insurance company has been giving us the runaround since we reached out to them. 


      Sincerely,

      *********************

      Business Response

      Date: 08/31/2022

      We have spoke to this customer we are not liable due to the fact that our driver never entered her truck we hook cars up from UNDER the vehicle. 

      Thank You;

      ******


      B&C Towing & Recovery

    B & C Wrecker Service is NOT a BBB Accredited Business.

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