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Business Profile

Trailer Repair

Libra Trailer Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered these tires for my ATV, used them for 4 WEEKS and they are already bald. Advertisement claims to be puncture and abrasion resistant. Clearly, they are fabricating lies on their advertisement to make more sales. They refused to refund me the cost and gave no reason except that they dont give refunds. It is not legal to make claims of great quality and then when you are shown proof that they dont stand up to your claims refused to refund.

  • Initial Complaint

    Date:10/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tires from Libra Tires from the ******* Online website. They were advertised as 6 ply rated, but when I received the tires, they are actually 4 ply on the face, and 2 ply on the sidewall. I have been trying to get them returned since they first day they were delivered. I have received nothing but excuses, since 09/25/2023.

    Business Response

    Date: 11/02/2023

    We have sent the customer return labels for his purchase multiple times.  We have never refused the return but he has not sent them back.  We have made several attempts to call the customer but his voicemail is full and there is no answer.  We are happy to resolve this with a full refund once the tires are returned to our facility.  All the customer has to do is print the return labels we provided and attached here and drop them off at the nearest ***** drop off location.  We can even help by scheduling a pickup for him if he would give us a call.  Please have the customer reach out to me Monday- Thursday ***** CST so I can resolve this for him. Thank you, ******

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20692137

    I am rejecting this response because: The vendor made ever effort to come up with excuses NOT to be reimbursed for a DEFECTIVE product. I want a full refund! 

    The record of this business precedes itself. Hundreds of documented complaints of the exact same issue are found in a multitude of sites.   

    Sincerely,

    ***********************

    Business Response

    Date: 10/24/2023

    I do apologize if the customer felt that he was not being treated properly. The customer did order on 3/16/23 a new heavy all steel ST235/80R16 14PR Radial Tire via our Amazon store.  He reached out to us on 9/27 via Amazon, called our store and emailed one of our customer service reps which I have attached.  The wear to the tire shown in the pictures is due to overinflating the tire.  Our warranty does not cover overinflated wear on tires.  Our warranty is limited, stated on our storefronts and we are unable to accept returns or refund for products used over 90 days.  We did as you can see in the Amazon messages offer him a discount on a new tire, he never acknowledged this and instead suggested we were scamming him.  When he called our store on 9/29 he was very irate and used foul language with our warranty rep and customer service team leader.  She then stated she was going to end the call due to the nature of the call. He later sent the email to one of customer service reps again using derogatory language.  This is when we stopped all communication with this customer.  

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was not received and ***** states he delivered it. I received no knock or buzz from security. They state item was delivered, but nothing was where proof of delivery stated. Driver would need to of been let in to get to the spot he states item was delivered. Yet, driver still didn't knock on my door or leave it at my door. Driver states he left it in the vestibule, or entry. Nothing was where proof of delivery states.

    Business Response

    Date: 08/11/2023

    The buyer has been refunded in full due to ***** not delivering the tires to the correct location. We had to wait for ***** to investigate the claims and get back to us before we could make a decision on how to handle this situation. 

Libra Trailer Parts is NOT a BBB Accredited Business.

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