We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

CH Robinson Worldwide, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

This profile includes complaints for CH Robinson Worldwide, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CH Robinson Worldwide, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CH Robinson Worldwide, Inc.

      6745 Lenox Center Court Suite 200 Memphis, TN 38115

    • CH Robinson Worldwide, Inc.

      14701 Charleson Rd. Eden Prairie, MN 55347

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order with ******************* through freight quote on 8/4/2022. Order #**********. It was to pick up an item from sunbelt in MD and bring it to **. It was set to be picked up on 8/10/2022. I noticed on 8/11 it was not picked up so I called CH and they said the driver was running behind and would come 8/11. On 8/12 I got a notification of no freight. I call ******* and they said no one had been there. I call CH and tell them to make sure to pick the item up on 8/15 and if they have any problems to call me. They never pick it up on 8/15 and ******* said no one came. I called CH again and they said they would set it back up for 8/16 and I told them please call me if you have any problems and get your paperwork signed from sunbelt if they say they don't have freight. on 8/16 CH said there was not freight to pick up but never called me or got anything signed and ******* said they never came. On 8/16 I email *************************** at CH and ************************** trying to figure out what is really going on and no one ever responded. I need my item pick up and delivered to me and if any storage fees are incurred I expect to be reimbursed. If you do go to sunbelt and they tell you there is no fright give me a call while you are there at ************ and I will get it taken care of.

    CH Robinson Worldwide, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.