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Business Profile

Tree Removal

Addison Tree Care
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Addison tree care came and gave estimate on July 7, 2022 collected deposit of $320 as a down payment for the total price of $3200.00 for cutting down 2 trees. Told me that he would be back within 2 weeks to complete the job. Have called many times to get update on job status and given many excuses as to why they hadnt gotten to this job. Talked to the owner - ***************************** on 08/29/2022 and was told he was going to send the deposit back. Today is September 12, 2022. Have not received the deposit or any information from *** Addison.

    Business Response

    Date: 10/31/2022

    Here is a non refundable deposit signature on our invoice

    Customer Answer

    Date: 10/31/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Addison Tree Care is BBB Accredited.

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