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Business Profile

Truck Leases

U-Haul Moving and Storage of Bartlett

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a U-Haul truck on August 31st for 2 days. I maybe drive 50 miles in total. I drive from my former address to my storage. That was 11 miles. *** vehicle was parked at my job for 2 days and I drove 14 miles to return it. I can get proof from the moving men I hired if needed and my job. I returned it with gas requested and prepaid for gas, mileage and 2 day rental. A month later they are charging me $199 for bogus charges. ***y are charging me for an extra day. I have the receipt from Uber ride from the store. *** vehicle was to be returned by 1pm. I returned it prior to that even though U-Haul is saying I return it at 2:39. That is a lie and the proof of my Uber receipt is attached.

    Customer Answer

    Date: 10/25/2022

     
    Better Business Bureau:

    Good afternoon, this email is concerning ID ********. The issue has been resolved. Customer ********************************* has been resolved. If you have any questions, feel free to contact me

U-Haul Moving and Storage of Bartlett is NOT a BBB Accredited Business.

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