Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Used Car Dealers

Auto Universe

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTrevor S

    Date: 12/16/2024

    1 star
    They are a dishonest car dealership that will knowingly sell you a damaged car without disclosing any of the information.
  • Review fromWanda E.

    Date: 12/18/2022

    1 star
    My nam is: ********************************* ************** traded his 2010 ******* Santa Fe in for a 2016 ******* Santa Fe! We only had it lest than a year and something went wrong with it, so we took it back to them to see what the problem was found out it was the motor! They put a motor in it in April 2022 that they purchased from the claim people for ***** dollars w/warranty for 3 months after that Sept 2022 we had to take it back because the motor went out again! So since he had to pay for it this time he is really given me a hard time, So they been having my truck since Sept 18, 2022! I Went Saturday Dec 17 2022 to ask them about my truck and when it was going to be fix and the owner had a bad nonchalant attitude like he didnt care about trying to get it fix! So I ask for a rental until they were able to fix my truck and they wouldnt give me one! So I told him that it didnt make since that Im paying for a truck that I cant drive and couldnt get a rental from him and he told me there was nothing he can do! So I said I was going to call channel 13 news he said he dont care call them and whoever else I needed to call! I still dont have my *********** missed work because my husband need to go to work in my car. Im so hurt because Im still stuck without my truck and cant get no help! This is bad business! I NEED MY TRUCK! I will never do business with them ever again and I suggest nobody else either! I pray that something be done about this soon! #angrycustomer

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.