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Business Profile

Veterinarian

Southwind Animal Hospital, PLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give this animal hospital 0 stars I would. This was our first visit and we put our trust in the wrong hands. Today was a very difficult day today as my family and I lost our fur baby. This animal hospital was absolutely no help. My husband and I called this hospital prior to arrival with them knowing the urgency of our situation. We arrived full speed and the act of urgency was not recieved from them. Lots of questions and no actions as our fur baby fought for her life and gasped for air multiple times. Then finally the doctor decided to take our fur baby in the back for oxygen to help her breathe and shortly after she comes back to tell us our fur baby passed away. During the long period of time we were there all the doctor did was check our fur baby's temperature and gums, no exams. Nothing! So after getting the arrangements together and saying our last words to our fur baby, my husband and I was asked to leave. As we are leaving out we were stopped by the front desk to pay $157.30. I asked the front desk lady what was the $157.30 for and she said the amount was for exams. So I then asked what exams were done and what were the results, she walks off and comes back with DVM ********************* who was very rude and loud talking with a horrible attitude when I asked her what did the exams consist of. During a time like this no one should get treated this way. If you're having a emergency situation I would not trust these individuals with your fur baby. They didn't try or help save our fur baby but instead was all about money. I'd hate for anyone to experience this horrific moment as myself and my husband had to experience with this animal hospital.

Southwind Animal Hospital, PLC is NOT a BBB Accredited Business.

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