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Business Profile

Wigs

TopHairWigs.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for hair that I never received. I emailed the company several times stated that I never received my package from ***** All they did was emailing me telling me to contact ***** When I contacted ***** they were telling me to reach back to the company which I did. Basically the company told me it was not their problem. I still havent received that package.

    Business Response

    Date: 11/04/2023

    Sorry for the inconvenience, but we shipped the package out on September 21, 2023. According to ***** the package was delivered on September 23, 2023.

    We will provide a proof of delivery in the the attachment above. 

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased products from this company on Sunday, July 31st, 2022 for the amount of $105.73. Shipping was **** priority mail which is 1-3 business days. It is now Saturday, August 6th and in checking the status of my order, it still states awaiting fulfillment. I reached out and messaged them twice and absolutely no response. I understand that manufacturers can have delays in color and products but it is the business responsibility to inform their customers as well as answering customers messages/emails. They took my funds in a timely manner. I want a refund ASAP as I stated in my email to them. I have already ordered from another company 2 days ago and my products are already in transit with a tracking number. With reading others reviews of this company this morning, I'm afraid I've made a big error in doing business with Tophair wigs.

    Business Response

    Date: 09/01/2022

    We are sorry for the delay on your order. We were out of stock with the items, and processed a refund on August 9, 2022 for full amount. It should be reflected back to your account by now. Please email us if you have any further questions. Thank you!

TopHairWigs.com is NOT a BBB Accredited Business.

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