We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windshield Repair

Matt's Glass, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called them to have a windshield installed I was going to leave the money in the back seat because I don't have no credit okay I was running late for work they didn't supposed to be here between 12:00 and 3:00 well I come up for lunch they already had it installed so I ran to get them the money changed and they followed me to the store I gave him the money today I forgot to get a receipt and they didn't give me one if I come home this evening was looking out the window my neighbor said it's cracked okay I told them got a tree hit the top of the window on the driver side but the window is cracked on the right hand side I haven't moved the truck or anything, I called them up and they said it was going to cost for another windshield that the truck was damaged and they're not responsible I told him that the truck has not been moved they broke it when they were putting it in and they kept on saying the truck was damaged it's not even damaged on that part where they broke it at I could understand if it broke where the dent was but it didn't and I just hung up and said I'm going to file a complaint they didn't offer to give me no money back or anything cuz they broke the windshield putting it in I just didn't see it at the time

    Business Response

    Date: 05/03/2024

    Good morning, when you called and asked us about installing a windshield for your Dodge Dakota, you said that a tree had fallen on it and damaged your vehicle. I told you we could install one for you but there would be no warranty due to body damage and you said that's fine that you didn't need the warranty cause you knew it was damaged. The way yours is damaged there is a possibility is was going to break putting it in and once the glue settles in. When you called back to complain about it, if you would have done it a different way then the way you did it, we would have came out with a new windshield and redo it. But when you called you started making threats to the owner and wanting to yell and scream and curse at the owner. That's not how you do things. 

Matt's Glass, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.