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Business Profile

Braids

The Bratz Palace Braiding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Braids.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this business ran a promotion special for braiding services on her page on March 20. I came across said post, reached out to her via text to the number on her social media account. We exchanged lengthy dialogue regarding appointment details and an appoinmeng was booked for myself to receive a hair style for my birthday on *** 3, 2024 at 9:15am. My daughter was booked to receive services the same day, after me as well. I paid the requested deposit for both myself and child in the amount of $52 each totaling a cash app payment to her in the amount of $104. I never received a confirmation email for my payment or services therefore, I messaged her on March 28,2024 asking for confirmation. She advised me that hee website automatically sends out automated emails for *** appointments on April 30th confirming that services would be provided on *** 3rd at 9:15am. April 30th came, 41 days AFTER payment, still no confirmation email received. Again, these hair appointments were booked for my child and Id birthday, therefore, it was a serious appointment. I, as well, own and fully operate my own catering business and turned down 2 orders for the date of *** 3rd for this appointment. I texted the young lady, RESPECTFULLY AND PROFESSIONALLY, on the morning of *** 1st asking for confirmation. After receiving no confirmation, I went to said business page on Instagram and read an alarming post from the owner stating that she was taking time off due to her being tired, overwhelmed, in pain from her wrists to her feet from providing braiding services and working 24/7 days on end with no breaks and spending no time with her kids. With that being said, I reached back out, again PROFESSIONALLY letting her know that I understand and would be requesting my deposit back via the same amount paid via cashapp. To no avail, I still received no response back until 20 hrs prior to my appointment from her assistant stating that emails havent gone out but I could still come to

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6, 2023 I scheduled an appointment with this *******, owner of TheBratzPalace Braiding (@thebratzpalace_inc on Instagram). I booked her service "Island Girl ************* + Bohemian human hair (ends only), Bohemian Human Hair (outside braids only), Ombre color hair". This service totaled $300 according to her booking site, and scheduled an appointment for 11/22/2023 at 10am.I then texted her as her booking site requires to confirm my appointment and pay the deposit for my style. She accepted deposits via Chime, CashApp or ApplePay. I decided to pay via ApplePay as I don't utilize CashApp nor Chime. She told me my deposit would be $102. $50 for the appointment, $50 for the boheimian hair she had to buy in advance, and a $2 fee for convenience for having to make bank transfers.I sent her the $102 via ApplePay to *********************** upon her request which she claimed was her child's phone for when their family called. She sent me a text from this iCloud number to prove it was her. She confirmed that she received payment 11/6/2023.A day before my appointment, 11/21/23, I received an email via her booking site with the address for the appointment. An address in *********...I booked an appointment in *******. (Given Address: ***************************************************************************************************************************). I immediately reached out to her for clarification of the salon address with no response. I sent her several texts and called her a couple of times for good measure.The morning of my appointment, I told her if her salon wasn't in ATL I wouldn't be able to attend and I needed a refund of my deposit. She texted me 30 minutes prior to our appointment to tell me how sorry she was, and that she had been braiding nonstop and hadn't checked her phone. She also told me that she would refund me. Hours later, she still hadn't refunded me and she said she wasn't with her device and could she CashApp me (which I don't have). I told her I would file a claim with my bank. The claim was denied

The Bratz Palace Braiding is NOT a BBB Accredited Business.

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