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Business Profile

Funeral Director

Northridge Woodhaven Funeral Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Director.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband died July 2, 2023. We had already paid Northridge Woodhaven for the cemetery plot and his headstone. I was told the stone would come by January, 2024. In March , 2024 I called to check on the status. I found the cemetery had been sold to ******************* I was put in touch with a person who works for them. ***********************. I was told many conflicting stories about why there was no headstone. I continued to talk with him over and over with no result. In June I finally gave up on the headstone and requested a refund. I was referred to a *********************** who promised I would get a refund by the end of July or first week in August. I have me receipts and the company agreed that they have the records showing we paid for the headstone. But all they ever do is stall and give me excuses but no actual help. I guess they are going to just wait me out. The people I speak with are always saying they will help but nothing has happened. I just dont know what else to do. I filed a complaint with the *********************************** They were also told I would get a refund. I have now purchased another headstone from another company. I think this is such a terrible thing to do to a dead man and his widow.

    Customer Answer

    Date: 08/20/2024

    I wanted to let you know I just received my refund from this company. I am glad of that but still very unhappy with how this was handled. What I really wanted was the headstone that we had prepaid for. But at least this is better than nothing. Thank you , ***************************

Northridge Woodhaven Funeral Home is NOT a BBB Accredited Business.

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