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Business Profile

Heating and Air Conditioning

G & R Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about 12/3/2022- called G7R to fix the problem they found earlier in November of 2022; this was done on Job card *****. Contractor left yard in mess and broken pipes and stuff sticking out of ground. Complained to vendor who later said he would make right but as far as I know never came. About about Feb?march noticed ground sink down, this is expect but we had to keep adding near street side of repair; when we ran out of dirt; about Oct 18th noticed a sink hole forming there. Sent E-mail but heard nothing. Then in November sent a certified letter to *****************************, owner of G&R Building Maintenance, LLC; and while it took **** about two weeks to get there. The return copy of delivery date and who signed it was completed Dec 4th, I waited 14 day for re ***** but have h/heard nothing and hole is keeps getting larger.

    Customer Answer

    Date: 01/05/2024

    01/02/2024
    Tuesday about 8:00 apx, ******* called me to inform me that someone from G & R was there at ****
    ****** Place looking at yard and such. **** called and I talked to the person and was told that they ran
     the sewer line with their camera and was taking back to **** to review. They  offer to have a truck load
     of dirt placed on yard, but I said until we can fix the sink hole problem, I didnt think that was a good
    idea. I asked to communicate with me through main office only as cell phone does not respond to phone
    numbers not in contact list. Called BBB and left message with ***** I think. Later when got home late
    found message from **********; but too late to call back.  Wed,***** was off.

    Customer Answer

    Date: 01/09/2024

    Jan 09.2024
    ***** of G & R called said after reviewing camera images; they cannot see any breaks. Instead they want
    to bring a truck load of dirt when weather clears and fill in the sunken areas and PACK it down; will
    inform me when they come to do this. Meanwhile the sink hole is getting bigger and deeper.

    Business Response

    Date: 01/09/2024

    We have been to Mr. ***** home and ran a inspection camera through the sewer line. There appears to be no issues with the integrity of the line. The sink hole in question will be filled as soon as the weather permits. Should be completed within the next 3 days.

    Customer Answer

    Date: 01/09/2024

     
    Complaint: 21022942

    I am rejecting this response because:

    Sincerely,

    *******************

    I will not end complaint till I see truck load of dirt placed in yard, filling depressions and is pack down. After i inspected and verified done to my satisfaction; I will end this complaint but may open new one if ground sinks again.

    Customer Answer

    Date: 01/31/2024

    ********* 24 at 10:19, received a call from G & R stating when weather permits next week (Jan 2 0r 30) will bring truck load of dirt to fill in sink hole and area not filled when original word was done but never done.  At this writing with clear weather and time have heard no more which is the usual response from them. This is why I will not withdraw my complaint till after any work done and inspected. ***** 12/31/24 @ 9:52am

    Business Response

    Date: 02/01/2024

    We have been in touch with ************ and are working to resolve his issue. The weather has made is impossible to make the repair. It is finally drying out so that we can resume. It is our intention to be on site Friday 1-2-24 to back fill the hole and meet with a representative from the ******************.

    Customer Answer

    Date: 02/04/2024

    On Friday Feb 2, at about 11:00am, ****** and 3 other men arrived with dirt and began filling in sink hole and bring yard back to condition before trench was dug. two more loads of dirt was required to bring yard up to level before trench was dug. Will the sink hole is still a question; I am pleased with work done to level yard; I therefore am accepting their action and ending the complaint. Thanks to ****** and his men's  work, the job done very well done with dirt pack down hard in yard.

    Customer Answer

    Date: 02/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    *******************
    4601 ***********************************
    ********************

G & R Services is BBB Accredited.

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