Complaints

This profile includes complaints for Cloverhaven Mobile Home Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cloverhaven Mobile Home Rentals has 2 locations, listed below.

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  Cloverhaven Mobile Home Rentals

  7575 Martin Rd Millington, TN 38053

• 

  Cloverhaven Mobile Home Rentals

  7370 Woodstock Cuba Rd Shelby Forest Millington, TN 38053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No enforced or provided goggles, hard hats, safety gloves Send people to job sites that require construction and deconstruction by themselves Does not supply water on site, must clock out and go to the office for water and to use the bathroom Frequently has employees tamper with mlgw equipment Endangers employees safety by forcing them to blindly walk through dangerous environments such as burnt, collapsed, falling apart trailers with no safety precautions Trailer issues:Faulty wiring Floorboards separating because trailers are not level Black mold for three years from water issues Broken bathtub that is causing injury No sealed doors Porches falling apart and owner refuses to fix them, forcing tenants to either stay inside or endanger themselves Refuses to provide ***** and wasp pest control Refuses to fix heaters and other appliances without years of begging

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlord will not fix construction or electrical issues with the trailers Landlord will not spray for roaches or bedbugs Racist renting practices Allows meth, heroine, and crack to be sold on premises Predatory late fees. **** accuse renters of not paying when they have. She is not using the money she's making to take care of the trailers. She is using it to add rooms to her house and buy cars.

  Business Response

  Date: 08/22/2022

  The first notification of a complaint from this resident was when I received this letter from the Better Business Bureau.  I have had no interaction with this resident.  The customers statement of the problem has no specifics so I will only respond in a general way.

   

  The complaint of not fixing construction or electrical issues:

  1)      The last work order reported to the office was over a year ago.  The issue was repaired at that time.

  2)      I am not aware of any work orders that have been reported to the office and have not been fixed.

  3)      My maintenance supervisor is not aware of any outstanding repairs at this house.

  The complaint of not spraying for roaches or bedbugs:

  1)      We treat the homes for insects and mice prior to renting if there is any sign of a problem.

  2)      We treat the home as many times as necessary to eradicate the pests prior to renting.

  3)      Once the home is occupied by the new resident, pest control is their responsibility.

  The complaint of racist rental practices:

  1)      I have no idea what this is about.

  2)      I rent to anyone that passes the background and credit check.

  The complaint of allowing drugs to be sold on the premises:

  1)      I dont allow drugs to be sold on the premises.

  2)      I rely on the residents to inform me if there is an issue.

  3)      I encourage the residents to call the police to report any illegal activity they see.

  4)      I address any issue, that I have proof of, as quickly as possible.

  The complaint of predatory late fees:  I charge a 10% late fee which is clearly written into the lease that the resident signs.

  The complaint of accusing renters of not paying when they have:

  1)      When a resident has a question about a late notice they receive, they usually call the office or flag me down to ask about it.

  2)      I invite the resident to the office to go over the rental ledger.  If an error is found, it is corrected.

   

  I will be happy to meet with the resident to discuss the specifics of the complaint if they desire to do so.

   

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